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For Companies At a Glance
- Tasks: Lead the service desk, coordinating engineers and managing client communications.
- Company: Dynamic company based in Canary Wharf, focused on energy and construction.
- Benefits: Competitive salary, overtime opportunities, and a supportive team environment.
- Other info: Great opportunity for career growth in a fast-paced industry.
- Why this job: Be the go-to person for clients and engineers, making a real difference every day.
- Qualifications: Experience in heating, energy, or construction; knowledge of compliance and RAMS is a plus.
The predicted salary is between 32000 - 38000 £ per year.
Located in Canary Wharf.
Key Responsibilities
- Main point of contact for clients, engineers, and stakeholders
- Manage CAFM system, data, and compliance
- Schedule engineers and coordinate daily operations
- Plan and track PPM and reactive works (meet SLAs)
- Maintain reports, records, and trackers
- Review service reports and follow up on issues
- Support quotes, materials, and purchase orders
- Assist with RAMS, reporting, and team support
Personal Requirements
- Background in heating, energy, M&E, construction, or similar
- Experience coordinating high-volume technical works and subcontractors
- Knowledge of RAMS, compliance, and safe systems of work
- Relevant engineering or health & safety qualifications (desirable)
- Experience with quotes, invoicing, or commercial processes
Salary: 32,000 - 38,000k per year, depending on experience.
Hours: 8am - 5pm Monday - Friday. Overtime hours available.
Service Desk Lead employer: Marble Talent Group Ltd
Contact Detail:
Marble Talent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the heating, energy, or construction sectors. You never know who might have a lead on a Service Desk Lead position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of RAMS and compliance, as well as your experience with coordinating technical works. We want you to shine when discussing how you can manage daily operations and support your team.
✨Tip Number 3
Showcase your organisational skills! Be ready to talk about how you've successfully scheduled engineers and tracked PPM and reactive works in the past. Highlighting your ability to meet SLAs will definitely catch their attention.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in heating, energy, or M&E. We want to see how your background aligns with the Service Desk Lead role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Mention specific experiences that relate to managing CAFM systems and coordinating technical works.
Showcase Your Compliance Knowledge: Since compliance and RAMS are key parts of the job, make sure to mention any relevant qualifications or experiences. We love candidates who understand the importance of safe systems of work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Marble Talent Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of heating, energy, and M&E systems. Familiarise yourself with the CAFM system and be ready to discuss how you've managed data and compliance in previous roles.
✨Showcase Your Coordination Skills
Be prepared to share specific examples of how you've successfully coordinated high-volume technical works and managed subcontractors. Highlight any challenges you faced and how you overcame them.
✨Understand RAMS and Compliance
Since knowledge of RAMS and compliance is crucial for this role, ensure you can explain what they are and how they apply to your work. Bring up any relevant qualifications or training you've completed in this area.
✨Prepare Questions
Think of insightful questions to ask about the company's operations and team dynamics. This shows your interest in the role and helps you gauge if it's the right fit for you.