Coffee Field Service Engineer in Romford

Location: Essex

Salary: £35,000 - £40,000

Overview: We are a dynamic and ambitious Company providing businesses in London and the Home Counties with best-in-class coffee, unattended retail, vending, and other refreshment services. You will be joining a culture focused on collaboration, communication, and utilising technology to provide the best service to our end clients and consumers.

Role Description: You will be assigned a specific area to manage, as we believe that getting to know your clients is the most important factor in delivering great service. Your area will predominantly consist of countertop and floor-standing coffee machines, so experience in this category is required. Working with the wider Service Desk and Technical team, you will be visiting sites to conduct PPM, breakdown calls, and courtesy visits. As we continue to grow, you will also assist in the installation of machines at new sites.

Key Responsibilities:

• Installation & Maintenance: Install and set up new vending machines at customer sites, ensuring they are fully operational and meet all safety and operational standards. Planned preventative maintenance visits across your set area to reduce future breakdown calls. Reactive breakdown calls, responding within the agreed SLA for each client.
• Troubleshooting & Repairs: Diagnose faults and carry out repairs on vending machines, including electrical, mechanical, and software issues. Identify and order necessary spare parts to resolve problems quickly and efficiently.
• Customer Interaction: Provide on-site support to clients, explaining machine operations and answering any technical queries. Maintain positive relationships with customers, ensuring a professional and helpful approach at all times.
• Technical Documentation & Reporting: Complete service reports detailing work completed and any follow-up actions required. Maintain accurate records of service visits, machine status, and parts usage.
• Health & Safety Compliance: Adhere to all health and safety regulations and company policies while working at customer sites. Ensure that all installations and repairs meet industry standards and comply with safety regulations.
• Stock Management: Manage and maintain stock of spare parts and tools within the vehicle. Keep the company informed about stock levels and the need for reordering.

Requirements:

• Previous experience in a field service engineer role, preferably within the vending, coffee machines, or related industries.
• Strong technical knowledge of vending machine operations, including electrical and mechanical systems.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and manage time effectively.
• Strong customer service skills and the ability to communicate technical information to non-technical users.

Qualifications:

• A relevant technical qualification (e.g., electrical, mechanical, or engineering qualifications) is desirable.
• Full UK driving license (clean and valid).
• Previous experience working with vending machines, coffee equipment, or similar systems. Examples include Cimbali, WMF, Coffetek, and Evoca machines.
• Knowledge of vending machine software and remote monitoring systems.

Benefits:

• Competitive salary with performance-based incentives.
• Company van, laptop, phone, and uniform provided.
• Ongoing training and development opportunities.
• Company pension scheme.

Working Hours:

• Typically 40 hours per week, Monday to Friday.
• Flexibility required for occasional weekend or evening work.
• Overtime available.

About Marble Talent: As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers placed at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates.