At a Glance
- Tasks: Lead the service desk, coordinate technical works, and manage client communications.
- Company: Join Marble Talent Group Ltd, a dynamic company in Canary Wharf.
- Benefits: Competitive salary, standard hours, and potential for overtime.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the go-to person for clients and make a real difference in operations.
- Qualifications: Experience in heating, energy, or construction with strong coordination skills.
The predicted salary is between 32000 - 38000 £ per year.
Marble Talent Group Ltd is seeking a Service Desk Lead located in Canary Wharf. This role involves being the main point of contact for clients and managing the CAFM system. Candidates should have a background in heating, energy, or construction, and experience in coordinating technical works.
The position offers a salary between £32,000 and £38,000 per year, with a standard work schedule of 8 am to 5 pm, Monday to Friday, and opportunities for overtime.
Service Desk Lead - SLA-Driven Ops & Coordination in London employer: Marble Talent Group Ltd
Marble Talent Group Ltd is an excellent employer, offering a dynamic work environment in the heart of Canary Wharf. With a strong focus on employee growth and development, we provide comprehensive training and support for our Service Desk Lead, ensuring you thrive in your role. Our commitment to a collaborative culture, competitive salary, and opportunities for overtime make us a rewarding place to build your career in the heating, energy, or construction sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Lead - SLA-Driven Ops & Coordination in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the heating, energy, or construction sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Lead role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and understanding of CAFM systems. We want you to be the go-to person for clients, so show them you’ve got the expertise to back it up!
✨Tip Number 3
Practice your communication skills! As the main point of contact, you’ll need to convey information clearly and effectively. We suggest doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so let’s get you that Service Desk Lead position!
We think you need these skills to ace Service Desk Lead - SLA-Driven Ops & Coordination in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in heating, energy, or construction. We want to see how your background aligns with the Service Desk Lead role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your coordination skills can benefit our clients. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Coordination Experience:Since this role involves managing technical works, make sure to detail any previous experience you have in coordinating such tasks. We’re looking for someone who can hit the ground running, so highlight those skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marble Talent Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of heating, energy, and construction. Familiarise yourself with the CAFM system and be ready to discuss how you've coordinated technical works in the past. This will show that you're not just a good fit for the role, but that you genuinely understand the industry.
✨Showcase Your Coordination Skills
Prepare examples of how you've successfully managed projects or teams in previous roles. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to lead and coordinate effectively, which is crucial for the Service Desk Lead position.
✨Client Communication is Key
As the main point of contact for clients, you'll need to communicate clearly and professionally. Practice articulating your thoughts and responses to common client scenarios. This will help you convey confidence and competence during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service desk operations. Prepare by thinking through how you would handle various scenarios, such as managing client expectations or resolving technical issues. This will showcase your problem-solving skills and readiness for the role.
