At a Glance
- Tasks: Manage purchase orders, invoices, and support workshop operations in a fast-paced environment.
- Company: Marble Talent Group, specialists in engineering recruitment with a focus on career growth.
- Benefits: Competitive salary of £30k - £35k and opportunities for professional development.
- Other info: Exciting opportunity to grow your career in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the engineering sector.
- Qualifications: Experience in service administration and strong organisational skills required.
Marble Talent Group are currently recruiting for a Service Desk Controller based in a depot in Burton-Upon-Trent!
Responsibilities:
- Process purchase orders and invoices for equipment, parts, and services in a timely and accurate manner.
- Verify warranty coverage and contract terms to ensure invoice accuracy and compliance.
- Maintain up-to-date Health and Safety compliance records and documentation.
- Support accurate record-keeping of machinery, including specifications, service histories, inspections, and maintenance reports.
- Assist in scheduling contract servicing and repairs, as well as ordering necessary parts.
- Provide day-to-day support to workshop operations, coordinating with hire desk staff and engineers as needed.
Personal Requirements:
- Prior experience in service administration.
- Familiarity with plant machinery or equipment (desirable).
- Strong organisational skills with the capacity to manage multiple tasks in a dynamic, fast-paced environment.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
Salary - £30k - 35k depending on experience.
For more information, apply today and I will get in touch!
Service Desk Controller in Burton upon Trent employer: Marble Talent Group Ltd
Marble Talent Group is an exceptional employer, offering a dynamic work environment in Burton-Upon-Trent where employees can thrive in their engineering careers. With a strong focus on professional development and a commitment to health and safety, we provide our team with the tools and support needed for success, alongside competitive salaries and a culture that values passion and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Controller in Burton upon Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marble Talent Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marble Talent Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Controller in Burton upon Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marble Talent Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Marble Talent Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marble Talent Group Ltd!
How to prepare for a job interview at Marble Talent Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
