At a Glance
- Tasks: Install, maintain, and repair commercial coffee machines while delivering top-notch customer service.
- Company: Join a well-established company in the thriving coffee equipment sector.
- Benefits: Competitive salary, overtime pay, company van, and ongoing training.
- Other info: Work independently with flexible hours and a supportive team environment.
- Why this job: Enjoy a varied role with hands-on work and excellent career growth opportunities.
- Qualifications: Experience with electromechanical systems and strong problem-solving skills required.
Salary: £34,000 - £40,000 DOE + Overtime + On-Call Payments
Location: Field-Based
Job Type: Full-Time, Permanent
The Opportunity
Marble Talent Group are currently recruiting on behalf of a well-established and growing organisation within the commercial coffee equipment sector. We are seeking an experienced Field Service Engineer to join their nationwide service team. This is an excellent opportunity for a hands-on engineer who enjoys working independently, solving technical problems, and delivering exceptional customer service. You'll be responsible for the installation, maintenance, servicing, and repair of commercial coffee machines across a diverse customer base, ensuring equipment remains operational and performing at its best. No two days are the same, offering a varied and rewarding role with ongoing training, career development, and excellent earning potential through overtime and on-call payments.
Key Responsibilities
- Install, commission, and set up commercial coffee machines and associated equipment
- Carry out planned preventative maintenance to minimise equipment downtime
- Diagnose and repair electrical, mechanical, and plumbing faults efficiently
- Complete reactive breakdown repairs and aim for first-time fixes wherever possible
- Perform routine servicing on a range of commercial coffee systems
- Provide technical support and product guidance to customers
- Maintain accurate service records and documentation
- Manage van stock, tools, and spare parts effectively
- Deliver a professional and customer-focused service at all times
About You
To be successful in this role, you will have:
- Previous experience servicing commercial coffee machines, catering equipment, vending equipment, or similar electromechanical systems
- Strong fault-finding and diagnostic skills
- Good knowledge of electrical, mechanical, and plumbing systems
- The ability to work independently and manage your own schedule
- Excellent communication and customer service skills
- A proactive and problem-solving mindset
- A full UK driving licence
What's On Offer
- Salary of £36,000 - £40,000 depending on experience
- Overtime opportunities to significantly increase earnings
- Additional pay for participation in the on-call rota (1 in 4 weekends)
- Company van and fuel card
- Fully equipped van, tools, uniform, mobile phone, and tablet
- Ongoing manufacturer and product training
- Monday to Friday working hours (8:00am - 5:00pm)
- Long-term career development within a growing business
Apply Now
If you're an experienced Field Service Engineer with a background in commercial coffee equipment, catering equipment, vending machines, or other electromechanical systems, we'd love to hear from you.
Commercial Coffee Machine Field Service Engineer in Birmingham employer: Marble Talent Group Ltd
Join a dynamic and growing organisation in the commercial coffee equipment sector, where you will enjoy a hands-on role as a Field Service Engineer. With competitive salaries, generous overtime opportunities, and a commitment to ongoing training and career development, this company fosters a supportive work culture that values independence and exceptional customer service. Experience the satisfaction of solving technical challenges while being part of a nationwide team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Coffee Machine Field Service Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee equipment industry or related fields. Attend local events or trade shows where you can meet potential employers and showcase your skills.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific experiences with commercial coffee machines and how you've solved problems in the past. We want to see your hands-on expertise!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've delivered exceptional service. Remember, it's not just about fixing machines; it's about keeping customers happy too!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Commercial Coffee Machine Field Service Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with commercial coffee machines and any relevant electromechanical systems. We want to see how your skills match the job description, so don’t hold back on showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your problem-solving skills and customer service experience that align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can engage effectively with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Marble Talent Group Ltd
✨Know Your Coffee Machines
Make sure you brush up on your knowledge of commercial coffee machines and their components. Be prepared to discuss specific models you've worked with and any troubleshooting you've done. This will show your technical expertise and passion for the role.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've diagnosed and repaired faults in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach to problem-solving.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of instances where you've provided exceptional service. Discuss how you handle difficult situations or complaints, as this will demonstrate your ability to maintain professionalism under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. Inquire about the types of coffee machines you'll be working with or the training opportunities available. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
