Area Manager - Supported Living

Company Mission and Values

At Marama Care, our mission is to support individuals in Devon and Cornwall to live as independently as possible in the comfort of their own homes. We are dedicated to providing high-quality, person-centred care that respects each individual’s dignity, rights, and choices.

Our core values, the I-CARE principles, underpin everything we do:

• Integrity:We act honestly, transparently, and hold ourselves accountable in all our actions.
• Compassion:We show kindness, empathy, and genuine concern for the well-being of others.
• Assurance:We deliver consistent, high-quality care that builds trust and confidence.
• Respect:We honour the dignity, individuality, and rights of every person.
• Empowerment:We enable individuals to make informed decisions and achieve their full potential.

Role Overview

The Area Manager is a key leader in ensuring the delivery of a safe, effective, and compliant supported living service, for people with a learning disability or autism. This role involves managing and supporting staff teams, maintaining high standards of service quality, and fostering a positive organisational culture aligned with Marama Care’s values. You will oversee all aspects of daily operations, implement policies, and promote continuous improvements.

Expected Behaviours and Ethos in Everyday Practice

• Professionalism:Conduct yourself with honesty, respect, and high standards of practice and communication.
• Person-Centred Care:Build authentic relationships with clients, understanding their unique needs and preferences.
• Leadership and Teamwork:Support and motivate your team, encouraging collaboration, celebrating successes, and learning from challenges.
• Safety and Compliance:Prioritise the safety, well-being, and rights of clients and staff at all times, ensuring all practices meet regulatory and company standards.
• Continuous Development:Be open to new ideas, share best practice, and always look for ways to improve service quality.
• Openness and Responsibility:Communicate openly and honestly with colleagues, clients, and other professionals, taking responsibility for your actions and decisions.

Main Responsibilities

Managing Staff and Development

• Be involved in the recruitment, onboarding, and induction of new staff in accordance with company policies.
• Supervise staff performance and carry out regular appraisals.
• Organise staff rotas, including cover for absences, to ensure service delivery remains uninterrupted.
• Monitor staff performance through observations, feedback from clients, and team discussions.
• Ensure all staff complete mandatory training and demonstrate the necessary competencies, especially regarding safe working practices and handling medication.
• Record and investigate complaints or incidents, making improvements where needed to raise standards.
• Support staff to develop their skills and maintain a motivated, professional team.

Supporting Clients and Service Delivery

• Build respectful, trusting relationships with clients to understand their individual needs and preferences.
• Oversee new referrals and ongoing support to ensure safety and quality are maintained.
• Ensure all care plans are up-to-date, person-centred, and legally compliant, reflecting each client’s needs, choices, and wishes.
• Lead regular reviews of the service by conducting site visits, addressing issues related to staffing, finances, and service improvements.
• Audit care records and compliance documents weekly to ensure standards are met.
• Work effectively with other professionals, such as social workers, to adapt support plans as circumstances change.

Day-to-Day Management

• Oversee all aspects of daily service operation.
• Implement and update policies and procedures to ensure quality and regulatory compliance.
• Communicate clearly and promptly with all staff, clients, and partner organisations.
• Contribute to governance by providing accurate data, supporting audits, and investigating any concerns.
• Stay within the company’s governance framework, always seeking to enhance service delivery.
• Support the on-call system outside usual working hours by providing advice and assistance, including direct care when necessary.

Promoting Our Values and Culture

• Embed the I-CARE values into your leadership style and practice.
• Promote a positive, inclusive, and respectful work environment.
• Encourage innovation by sharing good practice and seeking continuous improvements.
• Represent Marama Care professionally when communicating with clients, their families, and other professionals.

Qualifications and Skills

• Must have held a previous Registered Manager position.
• Must hold a Level 5 qualification or equivalent in Health and Social Care Leadership and Management.
• Experience in leadership within social care or health services.
• Good understanding of CQC standards, safeguarding, and quality assurance processes.
• Excellent communication, problem-solving, and organisational skills.
• Ability to motivate and develop staff.
• Resilient, adaptable, and proactive in your approach.
• Committed to ongoing professional development.

At Marama Care, we believe that everyone should be treated with dignity and respect. We expect all staff, especially those in leadership roles, to embody our values and maintain the highest standards of professionalism and care every day.