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For Companies At a Glance
- Tasks: Prepare guest rooms for evening service and ensure cleanliness and comfort.
- Company: Join Mar Hall, a luxurious 5-star resort with a welcoming spirit.
- Benefits: Enjoy discounts on food, golf, spa, and free parking.
- Why this job: Be part of a team creating unforgettable experiences in a stunning environment.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 20000 - 28000 £ per year.
About Us
Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK’s leading leisure and luxury travel destinations.
Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.
At Mar Hall, you’ll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you’ll play a valued role in shaping the future of this iconic Scottish resort.
Key responsibilities of the Turndown Assistant
- Perform a variety of cleaning activities, such as sweeping, mopping, dusting, and polishing
- Prepare guest rooms for evening service (e.g., closing curtains, dimming lights, adjusting room temperature if required).
- Refresh beds by removing decorative items, folding back covers, and arranging pillows neatly.
- Replenish guest amenities such as bottled water, glasses, toiletries, and stationery.
- Replace used towels with fresh ones and tidy the bathroom area.
- Empty bins and ensure the room is clean and presentable.
- Place slippers, robes, or other guest comfort items as per hotel standards.
- Deliver small guest requests or amenities as directed (e.g., extra pillow, blanket).
- Report any maintenance issues or lost property in line with hotel policy
- Ensure all tasks are completed in line with hotel service standards and within allocated timeframes.
The Ideal Turndown Assistant
- Strong customer service skills
- Proven experience as a Housekeeper or a similar role preferred, not essential
- Knowledge of cleaning and sanitation products, techniques, and methods
- Ability to work independently and prioritise tasks
- Strong attention to detail and a commitment to maintaining a clean and organised environment
- Excellent communication and teamwork skill
Benefits
- Hotel Accommodation, Food, Golf & Spa discounts
- Friends and family discounts
- Recommend a Friend
- Free on-site parking
- Complimentary use of Leisure Facilities
- Employee Assistant Programme
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Turndown Assistant employer: Mar Hall
Contact Detail:
Mar Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Turndown Assistant
✨Tip Number 1
Get to know Mar Hall! Research the resort's values and offerings so you can show genuine enthusiasm during your interview. We want to see that you’re not just looking for any job, but that you’re excited about being part of our team.
✨Tip Number 2
Practice your customer service skills! As a Turndown Assistant, you'll be interacting with guests, so think about how you can make their experience special. We love candidates who can demonstrate a warm and welcoming attitude.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've maintained cleanliness and organisation in previous roles. We’re all about creating a pristine environment for our guests, so let us know you’ve got what it takes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our amazing team!
We think you need these skills to ace Turndown Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application specifically for the Turndown Assistant role. Highlight any relevant experience or skills that match the job description, like your attention to detail or customer service skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for our team at Mar Hall.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mar Hall
✨Know the Resort Inside Out
Before your interview, take some time to research Mar Hall. Familiarise yourself with its history, amenities, and recent transformations. This will not only show your genuine interest but also help you connect your skills to their values and offerings.
✨Showcase Your Attention to Detail
As a Turndown Assistant, attention to detail is key. Be prepared to discuss specific examples from your past experiences where your meticulousness made a difference. Whether it’s how you arranged a room or handled guest requests, let them see your commitment to excellence.
✨Demonstrate Your Customer Service Skills
Mar Hall prides itself on exceptional guest experiences. Think of scenarios where you went above and beyond for a guest or resolved a tricky situation. Sharing these stories will highlight your customer service skills and align with their hospitality ethos.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about team dynamics, training opportunities, or what a typical day looks like for a Turndown Assistant. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.