At a Glance
- Tasks: Create unforgettable luxury experiences for guests at a stunning resort.
- Company: Join Mar Hall, one of Scotland’s leading luxury resort destinations.
- Benefits: Competitive salary, free leisure club membership, and exclusive discounts.
- Other info: Enjoy fantastic perks like spa discounts and wellbeing support.
- Why this job: Be part of a passionate team delivering exceptional service in a beautiful setting.
- Qualifications: Great communication skills and a love for customer service; experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
At Mar Hall, we are continuing our journey towards becoming one of Scotland’s leading luxury resort destinations. Our Concierge team is responsible for delivering exceptional luxury guest experiences, aligned with JA Resorts & Hotels and Forbes Five-Star service standards. Following a significant refurbishment and with continued investment planned across the resort, we are seeking an exceptional Concierge to join our team in creating, curating and delivering unforgettable experiences.
Key responsibilities:
- Greeting and welcoming guests with a warm and friendly demeanour.
- Assisting guests with check-in and check-out procedures.
- Providing information about the hotel's facilities, services, and local attractions.
- Arranging transportation, restaurant reservations, and other guest requests.
- Handling guest inquiries, concerns, and special requests promptly and professionally.
- Maintaining a neat and organised lobby area.
- Handling guest requests for special services or amenities.
- Collaborating with other hotel departments to ensure a seamless guest experience.
Ideal Concierge:
- Experience as a Concierge, within Guest Experience or within a luxury hospitality environment is desired however not essential if you have:
- Exceptional interpersonal and communication skills.
- A genuine passion for delivering outstanding customer service.
- Knowledge of the local area and its attractions.
- Strong problem-solving abilities and a can-do attitude.
- Excellent phone etiquette.
- Ability to multitask and prioritise tasks effectively.
Why Join Us:
- Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge.
- Free luxury leisure club membership.
- Discounted membership for friends & family.
- 50% discount on Spa treatments.
- Golf day discounts for you, friends, and family.
- 50% discount on food for you +3 guests, and 25% off beverages.
- Discounts on overnight stays for JA Mar Hall and our sister properties.
- Friends & family hotel rates.
- Access to Wisdom, our confidential wellbeing support programme.
- Access to exclusive £100 room rates across the PoB Hotels collection.
- Recommend-a-Friend bonus scheme.
Concierge in Bishopton employer: Mar Hall
JA Mar Hall Golf & Spa Resort is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture in the picturesque setting of Bishopton, Scotland. With competitive salaries, generous benefits including complimentary leisure club access and spa discounts, as well as a commitment to maintaining high standards of hygiene and guest satisfaction, this role provides a meaningful opportunity for those looking to thrive in the hospitality industry.
