At a Glance
- Tasks: Lead the Front Office team to create a seamless guest experience.
- Company: JA Mar Hall, a luxury hotel focused on exceptional service.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join us in elevating hospitality standards in a dynamic setting.
- Why this job: Shape unforgettable first and last impressions for our guests.
- Qualifications: Strong leadership skills and a passion for guest service.
The predicted salary is between 28066 - 30000 £ per year.
At JA Mar Hall, we are on a journey to elevate our guest experience towards Forbes Travel Guide luxury standards, following a significant refurbishment and with continued development ahead. We are seeking a confident, hands on, and guest focused Reception Manager to lead our Front Office team and shape a refined, seamless arrival and departure experience for every guest. This is a highly operational leadership role for someone who thrives at the front of house, leading from the floor, setting the tone for service, and ensuring every guest interaction reflects warmth, professionalism, and attention to detail. You will play a key role in creating first and last impressions that align with our luxury ambitions.
Key Responsibilities
- Lead and oversee the daily operation of Reception, ensuring a smooth and professional guest journey from arrival through to departure.
- Be highly visible in the front of house area, leading by example and supporting the team during peak service periods.
- Take ownership of the guest experience at the reception desk, ensuring service is intuitive, efficient, and personalised.
- Manage guest queries, requests, and concerns with confidence and professionalism.
Reception Manager employer: Mar Hall Hospitality Limited
At JA Mar Hall, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Reception Manager, you will not only lead a dedicated team in delivering exceptional guest experiences but also benefit from ongoing training and career advancement opportunities within our luxurious setting. Located in a stunning environment, we offer a unique chance to be part of a prestigious establishment committed to excellence and innovation in hospitality.
Contact Details:
Mar Hall Hospitality Limited Recruitment Team
