About Us:
JA Mar Hall Golf & Spa Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts & Hotels, a heritage hospitality brand with award-winning properties across Dubai, the Maldives and Scotland.
This exciting new chapter brings global expertise, world-class standards, and new opportunities for our teams. As part of the JA family, you’ll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special.
Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK’s most exceptional luxury destinations and you can be part of it.
About the Role:
The Spa Receptionist is the first point of contact for all spa guests and members, delivering exceptional customer service and ensuring a smooth, welcoming, and professional experience from arrival to departure. The role supports daily spa operations, manages bookings, and upholds brand standards throughout all guest interactions.
Key responsibilities of the Spa Receptionist will include:
Guest Experience and Front of House:
- Welcome all guests and members warmly, ensuring a professional and relaxing environment,
- provide infomation on spa treatments, packages, facilities and products,
- Handle check-ins, check-outs, and confirm bookings in line with spa procedures.
- Respond promptly to guest requests, questions, and concerns, ensuring issues are resolved or escalated appropriately.
- Maintain the reception area to a 5-star standard at all times.
Bookings and Administration:
- Manage treatment schedules using the spa booking system (e.g.Trybe).
- Ensure therapists’ diaries are accurate and efficiently utilised
- Process payments, issue receipts, vouchers, and gift cards as required.
- Maintain accurate daily reports, records, and financial reconciliation.
- Follow all standard operating procedures (SOPs) for guest bookings and service delivery.
Retail Sales:
- Promote spa merchandise, treatments, and special offers.
- Assist with stock control, including restocking displays and conducting stock takes.
- Maintain product presentation to brand standards.
Operational:
- Communicate effectively with therapists, leisure staff, and management regarding daily operations.
- Support smooth spa flow during busy periods, coordinating guest movements and treatment timings.
- Uphold health & safety standards, including hygiene, cleanliness, and emergency procedures.
- Attend team meetings, trainings, and development sessions as required.
About you:
- Previous experience in a Hospitality / Reception environment desirable but not required as full training will be given.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Competent in booking systems, Microsoft Office, and payment processing.
- Professional appearance and a friendly, calm manner.
- Ability to multitask and remian focused in a fast-paced enviornment.
Why Join Us
At JA Mar Hall, you’ll find more than a job—you’ll build a career within a global hospitality family. We offer:
- Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge.
- Free luxury leisure club membership.
- Discounted membership for friends & family.
- 50% discount on Spa treatments.
- Golf day discounts for you, friends, and family.
- 50% discount on food for you +3 guests, and 25% off beverages.
- Discounts on overnight stays for JA Mar Hall and our sister properties.
- Friends & family hotel rates.
- Access to Wisdom, our confidential wellbeing support programme.
- Access to exclusive £100 room rates across the PoB Hotels collection.
- Free on-site parking and complimentary use of leisure facilities.
- Uniform provided (role dependent).
- Recommend-a-Friend bonus scheme.
Contact Details:
Mar Hall Golf & Spa Resort Recruitment Team
