At a Glance
- Tasks: Lead the sales office team, managing inquiries for weddings and events while ensuring exceptional client experiences.
- Company: Join JA Mar Hall, a luxury resort with a focus on excellence and global hospitality standards.
- Benefits: Enjoy discounts on spa treatments, dining, and leisure activities, plus complimentary membership perks.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Be part of an exciting transformation in a stunning countryside retreat and elevate your career.
- Qualifications: Experience in hotel sales or events management, with strong organisational and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At JA Mar Hall, we are entering an exciting new era.
Following a significant refurbishment and with continued investment planned across the resort, we are focused on establishing ourselves as one of Scotland’s leading luxury resort destinations whilst progressing towards Forbes Travel Guide standards.
ABOUT US
JA Mar Hall Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf.
Recently, Mar Hall proudly joined JA Resorts & Hotels, a heritage hospitality brand with award-winning properties across Dubai, the Maldives and Scotland.
This exciting new chapter brings global expertise, world-class standards, and new opportunities for our teams.
As part of the JA family, you’ll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special.
Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance.
Together, we are elevating the resort into one of the UK’s most exceptional luxury destinations and you can be part of it.
ROLE OVERVIEW
We are seeking an organised, experienced and service driven
Sales Office Manager to oversee the reactive sales and events sales offices function at JA Mar Hall.
This role will lead the daily operation of the Sales/Events Office team, managing all inbound enquiries relating to weddings, meetings, events, and group business while ensuring exceptional conversion, organisation, and client experience standards.
Reporting directly to the Director of Sales (Executive Role), the Sales Office Manager
(HOD Role) will oversee the Wedding & Events Sales Manager and Events Coordinator, ensuring a seamless journey from enquiry through to operational handover.
KEY RESPONSIBILITIES
- Reactive Sales Leadership
- Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business
- Drive enquiry conversion and ensure timely, professional client and internal operational communication
- Oversee sales administration, proposal quality, and follow up standards Support the achievement of all budgeted sales including events, weddings and group revenue targets
- Team Leadership and Coordination
- Lead and support the Wedding Sales Manager and Events Coordinator.
- Ensure strong organisation, communication, and operational standards within the sales office
- Conduct regular pipeline reviews and support conversion strategy maintaining accountability for enquiry handling and response times
- Setting up and hosting proactive sales activity days to target new business supported by the Sales Manager.
- Client Journey and Collaboration
- Ensure a seamless handover process from sales conversion to operational delivery
- Work closely with operational departments to communicate client expectations and event details
- Maintain strong relationships with clients throughout the booking journey Support site visits and client meetings where required
- Sales Administrative Management
- Monitor enquiry trends, conversion performance, and office productivity
- Support reporting and forecasting activity for the Director of Sales
- Ensure all systems and records are maintained accurately and professionally
- WHAT WE ARE LOOKING FOR
About You
- Previous experience within hotel sales, events, or reactive sales management
- Strong organisational and administrative capability
- Experience managing weddings, meetings, groups or luxury events business
- Excellent communication and client relationship skills
- Commercially aware with a strong understanding of conversion and sales processes
- Ability to manage a fast paced office environment with attention to detail
- Experience having line management responsibility for other co-ordinators.
- High levels of accuracy and attention to detail.
- What Success Looks Like
- Strong conversion performance across weddings, events and groups business
- A highly organised and professional sales office operation
- Meeting targets set to you by the Director of Sales
- Seamless communication between clients and operational teams
- Positive client feedback and strong booking experience standards
- Achievement of budgeted reactive sales targets
- WHY JOIN US
Company Benefits
At JA Mar Hall, you’ll find more than a job - you’ll build a career within a global hospitality family. We offer a range of additional benefits featuring:
- Complimentary luxury leisure club membership.
- Discounted leisure club membership for your friends & family.
- 50% discount on Spa treatments for yourself, and your friends & family.
- Generous Golf day discounts for you, friends, and family.
- 50% discount on food for you +3 guests, and 25% off beverages available across the resort dining outlets.
- Discounted colleague overnight stays for JA Mar Hall and JA The Bruntsfield, Edinburgh.
- Friends & family hotel rates at JA Mar Hall and JA The Bruntsfield, Edinburgh.
- Exclusive access to Wisdom, our confidential wellbeing support programme including access to medical, mental health, financial and counselling advice and support, for you or your family.
- Access to exclusive £100 room rates across the Po B Hotels collection.
- Free on-site parking at JA Mar Hall.
- Recommend-a-Friend bonus scheme.
Sales Office Manager in Bishopton employer: Mar Hall Golf & Spa Resort
At JA Mar Hall, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises guest experience and team development. Our commitment to luxury service standards is matched by our dedication to employee growth, providing ongoing training and opportunities for advancement in a stunning location. Join us in shaping memorable experiences while working alongside a passionate team that values professionalism, collaboration, and excellence.
Contact Details:
Mar Hall Golf & Spa Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Manager in Bishopton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mar Hall Golf & Spa Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mar Hall Golf & Spa Resort
Don't be shy about reaching out to Mar Hall Golf & Spa Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sales Office Manager in Bishopton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mar Hall Golf & Spa Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mar Hall Golf & Spa Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
