About Us
JA Mar Hall Golf & Spa Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts & Hotels, a heritage hospitality brand with award-winning properties across Dubai, the Maldives and Scotland.
This exciting new chapter brings global expertise, world-class standards, and new opportunities for our teams. As part of the JA family, you’ll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special.
Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK’s most exceptional luxury destinations—and you can be part of it.
About the Role:
Our Front of House team is responsible for delivering exceptional luxury guest experiences aligned with JA Resorts & Hotels and Forbes Five-Star service standards. This role ensures smooth and efficient guest arrivals, departures, room allocations, billing accuracy, response to external and internal tele inquires and personalised guest engagement throughout the stay experience.
As Receptionist, you will act as one of the first points of contact for guests physically or over the phone and are expected to maintain the highest levels of professionalism, discretion, communication, and attention to detail while ensuring seamless coordination with all operational departments.
Key responsibilities of the Receptionist will include:
- Welcome all guests warmly and professionally following JA & Forbes Five-Star service standards.
- Perform efficient and accurate guest check-in and check-out procedures.
- Ensure all registration cards, payment methods, billing instructions, and guest documents are verified correctly.
- Prepare and issue room keys accurately while maintaining guest privacy and security standards.
- Ensure room allocations are aligned with guest preferences, VIP status, and operational requirements.
- Coordinate closely with Housekeeping to ensure rooms are inspected and ready prior to guest arrival.
- Handle guest requests, enquiries, complaints, and special arrangements promptly and professionally.
- Maintain complete knowledge of hotel facilities, room categories, restaurants, spa facilities, golf experiences, and local attractions.
- Ensure guest profiles and preferences are updated accurately within the hotel PMS system.
- Promote GHA Discovery enrolment, recognise member benefits, maintain accurate guest profiles, and support guest loyalty initiatives in line with hotel standards.
- Maintain lobby and reception cleanliness, organisation, and luxury presentation standards always.
- Ensure accurate billing, cashiering, posting, and payment processing procedures.
- Support departmental goals relating to Forbes standards, guest satisfaction, upselling, and operational excellence.
- Promote personalised luxury hospitality experiences to encourage guest loyalty and repeat business.
- Contribute ideas to continuously improve guest journey experiences and operational efficiency.
- Support sustainability and environmental initiatives introduced by the resort.
About you:
The ideal receptionist will have:
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion and sensitivity
- The ability to maintain professional standards under pressure
- Strong IT skills and knowledge of booking systems and software
- Excellent administration and organisational skills
Why Join Us
At JA Mar Hall, you’ll find more than a job—you’ll build a career within a global hospitality family. We offer:
- Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge.
- Free luxury leisure club membership.
- Discounted membership for friends & family.
- 50% discount on Spa treatments.
- Golf day discounts for you, friends, and family.
- 50% discount on food for you +3 guests, and 25% off beverages.
- Discounts on overnight stays for JA Mar Hall and our sister properties.
- Friends & family hotel rates.
- Access to Wisdom, our confidential wellbeing support programme.
- Access to exclusive £100 room rates across the PoB Hotels collection.
- Free on-site parking and complimentary use of leisure facilities.
- Uniform provided (role dependent).
- Recommend-a-Friend bonus scheme.
Contact Details:
Mar Hall Golf & Spa Resort Recruitment Team
