At a Glance
- Tasks: Engage with clients to create a luxury experience and handle various showroom tasks.
- Company: Join Mappin & Webb, a prestigious brand with over 240 years of excellence.
- Benefits: Enjoy generous discounts, wellbeing tools, and a holiday purchase scheme.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
- Why this job: Be part of a team that wows clients and makes every interaction memorable.
- Qualifications: Exceptional communication skills and experience in luxury retail or hospitality.
The predicted salary is between 25000 - 32000 € per year.
Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, to create a personal and luxury experience that goes above and beyond expectations. You will be hands‑on and be involved in a variety of tasks including spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.
About You
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long‑lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host (13313) in Street employer: Mappin & Webb.
Mappin & Webb is an exceptional employer, offering a unique opportunity to grow your career in luxury retail within a prestigious and historic brand. With a strong commitment to employee development, a supportive work culture, and generous benefits such as a Holiday Purchase Scheme and enhanced maternity pay, you will thrive in an environment that values diversity and inclusivity. Join us in creating memorable client experiences while being part of a team that is passionate about excellence and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Host (13313) in Street
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Mappin & Webb's history, values, and products. This way, when you walk into that interview, you can chat confidently about what makes them special and how you can contribute to their luxury experience.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to simulate client interactions. The more comfortable you are engaging with others, the better you'll shine as a Client Experience Host.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Mappin & Webb family.
We think you need these skills to ace Client Experience Host (13313) in Street
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for luxury retail and client experiences.
Tailor Your Application:Make sure to customise your application for the Client Experience Host role. Highlight your relevant experience in hospitality or luxury retail, and explain how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Specific About Your Skills:We love details! When discussing your communication and interpersonal skills, provide examples of how you've built lasting relationships with clients. This helps us understand how you can contribute to our exceptional client experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Mappin & Webb.
✨Know the Brand Inside Out
Before your interview, dive deep into Mappin & Webb's history and values. Understand their commitment to craftsmanship and luxury retail. This knowledge will help you demonstrate your passion for the brand and how you can contribute to their legacy.
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare examples of how you've successfully engaged with clients in the past. Think about specific situations where you built rapport or resolved issues, and be ready to share these stories during your interview.
✨Demonstrate Your Customer-Centric Approach
Think about what an exceptional customer experience means to you. Be prepared to discuss how you would create memorable interactions for clients. Highlight any previous experience in hospitality or luxury retail that showcases your ability to go above and beyond for customers.
✨Prepare for Team Dynamics
Mappin & Webb values teamwork, so be ready to talk about your experiences working in high-performing teams. Share how you’ve collaborated with others to achieve goals and how you can contribute to a positive team environment in the showroom.
