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For Companies At a Glance
- Tasks: Lead operations in a luxury retail showroom, ensuring compliance and exceptional standards.
- Company: Join Mappin & Webb, a prestigious name in luxury retail with a rich history.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and enhanced maternity pay.
- Why this job: Be part of a dynamic team that delivers exceptional client experiences in luxury retail.
- Qualifications: Experience in retail operations, compliance, and strong organisational skills required.
- Other info: Opportunities for career growth in a supportive and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Do you see yourself growing and developing your career in luxury retail? Do you have experience of all things compliance in a retail environment? Have you got experience of cash and stock‑control? Do you have excellent organisational and planning skills? Do you have strong relationship management and communication skills? We have an opportunity in our showroom for an Operations Manager. You will be an expert in your area of responsibility that is effectively the backbone of the showroom, ensuring it runs to exceptional standards from excellent presentation, cash and stock‑control and all things compliance.
Acting as a focal point within the business, you will provide links between Sales teams and support services in the store. The pace is fast moving and dynamic, requiring outstanding performance against the required business KPIs to ensure a seamless support service to all clients. The Operations Manager is expected to harness a working environment that encourages teamwork and energy through strong leadership and excellent communication skills. Problem‑solving skills and the ability to think on your feet are essential.
About You
- Previous operational experience in a retail environment
- A great understanding and experience of store compliance
- Experience of cash and stock‑control
- Strong organisational skills, with the ability to multitask
- Excellent communication and interpersonal skills
- Highly numerate, with the ability to analyse performance and make effective decisions to ensure KPIs are delivered
- IT literate
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Operations Manager (12985) employer: Mappin & Webb.
Contact Detail:
Mappin & Webb. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (12985)
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work at Mappin & Webb. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations management. Think about your past experiences with compliance and stock control, and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Show your passion for luxury retail! When you get the chance, express why you want to work at Mappin & Webb specifically. Mention their rich history and commitment to excellence – it’ll show you’ve done your homework.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mappin & Webb.
We think you need these skills to ace Operations Manager (12985)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in compliance, cash and stock control, and any relevant retail operations. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for luxury retail and how your organisational and communication skills can benefit our showroom. Let us know why you’re the perfect fit for Mappin & Webb.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully solved problems in a fast-paced environment. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Mappin & Webb!
How to prepare for a job interview at Mappin & Webb.
✨Know Your Compliance Stuff
Make sure you brush up on all things compliance related to retail before the interview. Mappin & Webb values a strong understanding of store compliance, so be ready to discuss your previous experiences and how you've ensured compliance in past roles.
✨Show Off Your Organisational Skills
Prepare examples that showcase your organisational and planning skills. Think about times when you successfully managed cash and stock control or multitasked effectively in a fast-paced environment. This will demonstrate your ability to handle the dynamic nature of the Operations Manager role.
✨Communicate Like a Pro
Since strong communication and relationship management skills are key for this position, practice articulating your thoughts clearly. Be prepared to discuss how you've built relationships with sales teams and support services in previous jobs, as well as how you handle problem-solving on the fly.
✨Get Familiar with KPIs
Understand the key performance indicators (KPIs) relevant to the role and be ready to talk about how you've met or exceeded them in your past positions. This shows that you’re not just familiar with the numbers but also know how to drive performance and deliver results.
