At a Glance
- Tasks: Lead and inspire a high-performing retail team to deliver exceptional client experiences.
- Company: Join Mappin & Webb, a prestigious luxury brand with over 240 years of excellence.
- Benefits: Enjoy generous discounts, wellbeing tools, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Be part of a legacy brand and make a real impact in luxury retail.
- Qualifications: Experience in retail management and a passion for mentoring teams.
The predicted salary is between 30000 - 40000 € per year.
Do you have experience of motivating and developing a high performing retail team? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients?
Our Deputy Managers are inspirational role models who play a key role assisting our Showroom Managers in leading, motivating and developing a team to deliver the exceptional experience our clients have come to expect. An ambassador for the brand, you will have an entrepreneurial approach and a strong background in retail management. With an impressive record of business development and excellent people skills, you will help to drive the business forward and share your passion about our fantastic products.
About You
- A natural flair for guiding, mentoring and developing a team
- Experience of managing performance in a retail environment
- People, sales and client focused, delivering an exceptional customer service to all
- Commercially aware with an entrepreneurial approach
- Strong organisational and communication skills
- An inspirational role model with a passion for our products
- Recruitment, performance management and training
About Us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories. Mappin & Webb is part of the Watches of Switzerland Group, a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States.
At the last count, we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e‑commerce websites! Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Deputy Manager (13308) in Manchester employer: Mappin & Webb.
Mappin & Webb is an exceptional employer, renowned for its commitment to excellence and craftsmanship in luxury retail. With a rich heritage spanning over 240 years, employees benefit from a supportive work culture that prioritises personal growth and development, alongside competitive perks such as a generous discount scheme and a comprehensive employee assistance programme. Joining our team means being part of a prestigious brand that values diversity and fosters an inclusive environment, ensuring every employee feels valued and empowered to deliver outstanding client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager (13308) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail scene. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Mappin & Webb. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for luxury retail shine through. Share stories about how you've motivated teams or built lasting client relationships. We want to see the real you and how you can inspire others!
✨Tip Number 3
Research, research, research! Know everything you can about Mappin & Webb and its products. This will not only help you in interviews but also show that you're genuinely interested in being part of our team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your experience in retail management and client-focused service, which is exactly what we’re looking for!
We think you need these skills to ace Deputy Manager (13308) in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for luxury retail shine through! We want to see how much you love the products and the experience you can create for clients.
Tailor Your Experience:Make sure to highlight your relevant experience in retail management. We’re looking for those inspiring moments where you’ve motivated a team or delivered exceptional customer service.
Be Personable:Remember, we value strong relationships with clients. Share examples of how you've built lasting connections and met their specific needs in your previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Mappin & Webb.
✨Know the Brand Inside Out
Before your interview, make sure you research Mappin & Webb thoroughly. Understand their history, values, and product range. This will not only show your genuine interest but also help you connect your experience with their brand ethos during the conversation.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and develop a team. Prepare examples of how you've successfully motivated teams in the past. Think about specific situations where your leadership made a difference, and be ready to discuss these in detail.
✨Client-Centric Mindset
Mappin & Webb prides itself on exceptional client experiences. Be prepared to share stories that highlight your ability to build lasting relationships with clients. Discuss how you've tailored solutions to meet their needs and how this has positively impacted sales.
✨Demonstrate Commercial Awareness
Show that you understand the luxury retail market and can think entrepreneurially. Bring up any relevant trends or challenges in the industry and how you would address them. This will demonstrate your proactive approach and readiness to drive business forward.
