Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a high-performing retail team to deliver exceptional client experiences.
- Company: Join Mappin & Webb, a prestigious luxury retail brand with a rich heritage.
- Benefits: Enjoy generous discounts, wellbeing tools, and a supportive work environment.
- Why this job: Be part of a legacy brand and make a real impact in luxury retail.
- Qualifications: Experience in retail management and a passion for mentoring teams.
- Other info: Opportunities for career growth in a dynamic and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Deputy Manager (12899) role at Mappin & Webb.
Do you have experience of motivating and developing a high performing retail team? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients?
Responsibilities
Our Deputy Managers are inspirational role models who play a key role assisting our Showroom Managers in leading, motivating and developing a team to deliver the exceptional experience our clients have come to expect. An ambassador for the brand you will have an entrepreneurial approach and a strong background in retail management. An impressive record of business development and excellent people skills you will help to drive the business forward and share your passion about our fantastic products.
About You
- A natural flair for guiding, mentoring and developing a team
- Experience of managing performance in a retail environment
- People, sales and client focused, delivering an exceptional customer service to all
- Commercially aware with an entrepreneurial approach
- Strong organisational and communication skills
- An inspirational role model with a passion for our products
- Recruitment, performance management and training
About Us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories. Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Retail Luxury Goods and Jewelry
#J-18808-Ljbffr
Deputy Manager (12899) employer: Mappin & Webb.
Contact Detail:
Mappin & Webb. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager (12899)
✨Tip Number 1
Get to know the company inside out! Research Mappin & Webb's history, values, and products. This will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've motivated a team or solved client issues. This will showcase your skills and fit for the Deputy Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Mappin & Webb family.
We think you need these skills to ace Deputy Manager (12899)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for luxury retail shine through! We want to see how much you love the products and the experience we offer our clients.
Tailor Your Experience: Make sure to highlight your relevant experience in retail management. We’re looking for those inspiring role models who can motivate a team, so share specific examples of how you've done this in the past.
Be Client-Focused: Remember, our clients are at the heart of everything we do. In your application, mention how you've built lasting relationships with clients and provided exceptional service that goes beyond just making a sale.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Mappin & Webb.
✨Know the Brand Inside Out
Before your interview, make sure you research Mappin & Webb thoroughly. Understand their history, values, and product range. This will not only impress your interviewers but also help you articulate how your experience aligns with their brand ethos.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to motivate and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on specific challenges you faced and how you overcame them. Highlight your mentoring style and how it has positively impacted team performance.
✨Demonstrate Client-Centric Thinking
Mappin & Webb prides itself on exceptional customer service. Be ready to discuss how you've built lasting relationships with clients and provided tailored solutions to meet their needs. Use real-life examples to illustrate your approach to client engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and commercial awareness. Think about scenarios where you've had to make quick decisions or adapt to changing circumstances in a retail environment. Practising these responses will help you feel more confident during the interview.
