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For Companies At a Glance
- Tasks: Engage clients and create a luxurious experience from entry to exit.
- Company: Join the Watches of Switzerland Group, a leader in luxury retail.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and wellbeing tools.
- Other info: Diverse and inclusive workplace with a focus on personal growth.
- Why this job: Be the face of luxury and build lasting relationships with clients.
- Qualifications: Exceptional communication skills and experience in hospitality or luxury retail.
The predicted salary is between 25000 - 30000 £ per year.
The Client Experience Host will use outstanding communication and interpersonal skills to engage clients from the moment they enter our showroom, creating a personal luxury experience that goes above and beyond expectations. The role involves shop‑floor interactions, building lasting relationships, and carrying out administrative duties in the back office.
Responsibilities
- Build close and long‑lasting relationships with clients.
- Find solutions that meet specific client needs.
- Represent the brand with confidence and knowledge.
- Engage customers from entrance to exit, ensuring a personal and luxurious experience.
- Support administrative tasks in the back office, complementing shop floor duties.
Qualifications
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long‑lasting relationships with clients.
- Great understanding of what an exceptional customer experience looks like.
- Experience working within a high‑performing team.
- Excellent organisational skills.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host (13154) employer: Mappin & Webb.
Contact Detail:
Mappin & Webb. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host (13154)
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer experience approach. This way, when you walk in for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with clients, try role-playing scenarios with friends or family. This will help you feel more confident and ready to create that personal luxury experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Experience Host (13154)
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about engaging with clients, make sure your application highlights your exceptional communication skills. Use clear and confident language to demonstrate how you can create that personal luxury experience right from the start.
Tailor Your Experience: We want to see how your past experiences in hospitality or luxury retail relate to this role. Be specific about your achievements and how they align with building lasting relationships and providing exceptional customer experiences.
Be Personable: Let your personality shine through in your written application! We’re looking for someone who can represent our brand with confidence, so don’t be afraid to show us your enthusiasm for creating a luxurious client experience.
Organise Your Application: A well-structured application speaks volumes about your organisational skills. Make sure your CV and cover letter are easy to read and neatly formatted. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Mappin & Webb.
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand its values, products, and what sets it apart in the luxury market. This knowledge will help you represent the brand confidently and show that you're genuinely interested in being a part of their team.
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. During the interview, practice articulating your thoughts clearly and engagingly. Use examples from your past experiences in hospitality or retail to demonstrate how you've successfully built relationships with clients.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during your interview. This could involve simulating a client interaction. Prepare by thinking about how you would create a luxurious experience for a client, addressing their needs and preferences while maintaining a warm and welcoming demeanour.
✨Highlight Your Organisational Skills
The role involves both shop-floor interactions and back-office tasks. Be ready to discuss how you manage your time and stay organised in a busy environment. Share specific examples of how you've balanced multiple responsibilities in previous roles to ensure a seamless client experience.