At a Glance
- Tasks: Deliver exceptional client experiences and manage aftersales services in luxury retail.
- Company: Join Mappin & Webb, a prestigious brand with over 240 years of excellence.
- Benefits: Enjoy generous discounts, holiday purchase scheme, and enhanced maternity pay.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that wows clients and makes every interaction memorable.
- Qualifications: Strong communication skills and a passion for luxury retail.
The predicted salary is between 31050 - 37950 £ per year.
Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
Our Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail, you will act as a guarantor of excellent service, ensuring our clients receive an exceptional experience in our Aftersales Department. Taking in repairs, ordering the required parts, and assisting clients in understanding their service warranties, you will be working closely with internal and external workshops to ensure aftersales orders are completed in good time and to the expected levels of service.
About you
- Highly organized with great attention to detail
- A passion for delivering exceptional client experience
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
- Strong business acumen and an interest in fine watches
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Aftersales Consultant employer: Mappin & Webb.
Mappin & Webb is an exceptional employer that prides itself on fostering a collaborative and luxurious work environment in the heart of English retail. With a strong emphasis on employee growth, you will have access to extensive training and development opportunities, allowing you to enhance your expertise in luxury jewelry and watches. Join us to be part of a prestigious brand that values exceptional service and offers a unique chance to build lasting client relationships while working with renowned products.
