At a Glance
- Tasks: Lead a passionate team to deliver exceptional client experiences in a luxury showroom.
- Company: Join the UK's leading luxury watch specialist with a strong global presence.
- Benefits: Enjoy generous discounts, wellness tools, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Be an inspirational leader and make a real impact in the luxury retail industry.
- Qualifications: Experience in senior retail management and a passion for client service.
The predicted salary is between 60000 - 80000 £ per year.
We are delighted to be seeking an experienced and highly motivated Showroom Director to join our Mappin & Webb Showroom on Regent Street. The Showroom Director will have a passion for delivering an exceptional client experience whilst achieving business objectives through developing new opportunities and relationships. A true inspirational leader, they will be able to build an excellent team who are passionate. This role requires a collaborative leader, who will be a role model and champion for the Watches of Switzerland Group values: We do the right thing, always; we care for our communities; we treat everyone with respect; we earn trust & confidence; we advocate for our industry; and we protect our planet, ensuring these values become a way of working for the whole team, giving every client (internal and external) an excellent Client Experience.
Key Accountabilities
- The Art of Hosting: Elevate in-store experience by consistently delivering memorable moments. Lead, model, and coach based on client feedback and elevate the client experience. Coaching the team on the client journey and ensuring client experience expectations are always delivered. Optimize hospitality to create unique and memorable experiences. Take action on performance and client feedback to improve the client journey.
- Commercial Excellence: Develop strong relationships with clients to drive client loyalty. Manage and motivate the team. Drive client development activities among individual team members to nurture new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
- Operational Excellence: Ensure exceptional operational support to drive sales and service. Manage an efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all Watches of Switzerland procedures.
- People Excellence: Hire and develop talent to ensure a world-class team and create a best-in-class service. Partnering with your line managers to develop and execute development plans for each employee. Continuously train, coach, and provide qualitative feedback, using reward and recognition as well as performance management processes to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
About You
- Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand.
- Experience in managing and developing a high performing team.
- Passionate about retail and delivering an exceptional client experience.
- Experience of demonstrating successful business growth.
- Proven ability to build and maintain client relationships.
- Commercially focused.
- Experience of working with a CRM system.
About Us
Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States? We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees, surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room, and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.
Showroom Director (13239) in Leicester employer: Mappin & Webb Ltd
Watches of Switzerland Group is an exceptional employer, offering a vibrant work culture that prioritises client experience and employee development. Located on the iconic Regent Street, our showroom provides a unique opportunity to lead a passionate team in delivering luxury service while benefiting from a supportive environment that fosters growth, inclusivity, and well-being. With comprehensive benefits and a commitment to community values, we empower our employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Director (13239) in Leicester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mappin & Webb Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mappin & Webb Ltd!
We think you need these skills to ace Showroom Director (13239) in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mappin & Webb Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mappin & Webb Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mappin & Webb Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mappin & Webb Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
