Operations Manager

Overview

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Operations Manager

Department: Site – Retail

Employment Type: Full Time

Location: Hempstead Valley Shopping Centre (Site)

Compensation: GBP 37,000 – GBP 42,000 / year

Description

MAPP is the UK\’s leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That\’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don\’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We\’re proud of our progress so far, but we\’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

Role Details

Title: Operations Manager

Team: Site, Retail

Who Does This Role Report Into? Centre Manager

Role Summary / Purpose and Scope

This role is responsible for all aspects of management within Hempstead Valley Shopping Centre to ensure the efficient and accurate management of the site and the staff contracted to it alongside the Centre Manager.

The role requires a background in and full understanding of retail shopping centre management to be able to liaise between client, asset manager, surveyor and tenants on the improvement and performance of the asset. The candidate will work closely with the MAPP team and client to establish a successful, performing asset.

You will be required to work some weekends in order to manage specific works or provide duty manager cover – with time off in lieu during the week.

Responsibilities

Skills, Knowledge and Values

• Monitor contractor/supplier performance and review RAMS and issue Permits to Work as appropriate. This includes but not limited to security, cleaning, M&E, fabric maintenance, utilities and seasonal decorations etc
• Conduct daily site inspections of common areas (both accessible by the public and those that are not) to ensure that any issues are picked up and resolved within a timely manner
• Respond to all queries from occupiers, colleagues and clients within a timely manner
• Budget setting, management and reconciliation.
• Work closely with the appointed building surveyors re the implementation and management of PPM works in accordance with the 5/10 year PPM Reports
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
• Work with the Marketing team to assist with the implementation of marketing/promotional events and approval of risk assessments and method statements.
• Attention to detail and high levels of occupier engagement and customer service will be required.
• Seek opportunities for continuous improvement in service efficiency/effectiveness
• Develop and maintain strong relationships with adjoining developments and key stakeholders
• Time management & Excellent organisational skills
• Proven experience in production and presentation of Client / management reports
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
• Effective line management skills
• Proactive, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:

• 2 + years experience of working in a similar role
• Health & Safety – IOSH essential NEBOSH Desirable
• IWFM or equivalent desirable

Working Hours: 9am – 5.30pm Monday – Friday
Salary Range (Based on Experience)
GBP 37,000 – GBP 42,000 per annum, depending on experience.