Senior Client Accountant in Manchester

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners. We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work. MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP: We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work: Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly. We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership: What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual. Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture. In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP? This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know: Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Role Summary / Purpose and Scope: This client facing role is responsible for all aspects of client and property accounting, overseeing a number of portfolios, working as part of a team to ensure the efficient and accurate accounting of client and tenant funds including the management of individuals as appropriate.

Skills, Knowledge and Values:

• Billing of Service Charges, Rents, Voids, Recharges, Credits, Insurance Charges to Tenants / Occupiers or Clients
• Updating & Maintaining property, lease & occupier's data on Property Management Systems
• Preparation of completion statements, rent review & interest calculations
• Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties
• Produce, reconcile, analyse, apportion and close year end service charges in accordance with RICS guidelines
• Prepare service charge cash reconciliations on an annual basis, reporting & investigating any outstanding issues
• Inputting and assisting the surveying team with service charge budgeting
• Produce, reconcile, analyse monthly client & tenant deposit bank accounts, addressing any outstanding positions & backlogs
• Preparation and submission of Financial reporting, Owner Statements, VAT Reports, Cashflows, Net Operating Income and other reports as required by the client
• Authorise and Review supplier payments including preparation and submission of funding requests to client
• Prepare, document and manage client payments and occupier / tenant refunds
• Provide Client Accounting leadership regarding all properties and portfolios under management including supporting asset management strategies, funding positions and client objectives in accordance with the PMA and other guidelines
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

Values & Behaviour:

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders
• Strong written and verbal communications including report writing

Experience and Salary:

• Experience of working in a similar role and knowledge of the Tramps PMA system would be an advantage
• Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday
• Salary Range (Based on Experience): £40,000 - £50,000 per annum, depending on experience.