Hard Services Contract Manager in London

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners. We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work. MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know: Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Role Summary / Purpose and Scope: Overseeing the Hard Services Management at Victoria House. You will provide close management of the technical supply chain along with providing engineering and technical support to the site. The Hard Services Contract Manager will be proficient within their discipline and will need to be able to work across a variety of interrelated work streams:

• Business Solutions
• Transition Management
• Operational / Contract Management
• Project Management
• Engineering Consultancy
• Health and Safety Compliance Management
• Sustainability and Energy Management

This is a Fixed Term Contract role for 6 months.

Skills (People & Technical):

• Solid understanding of Health & Safety, LEV, COSHH, L8, LOLER, PUWER, IPAF, PASMA, CDM, and High Voltage distribution
• Demonstrable understanding of building engineering, technical services, and maintenance, typically in high-quality commercial office property.
• Delivery of BMS and Building optimisation program.
• Knowledge of working at height confined spaces pressure systems and substantial knowledge of operating, maintaining, and HVAC systems
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
• Able to use own initiative
• Effective PC skills, including working knowledge of Microsoft and Google packages
• Delivery of identification process for opportunities of condition based maintenance.

Values & Behaviour:

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Level of Experience / Certifications:

• Demonstrable understanding of building engineering, technical services, and maintenance, typically in high-quality commercial office property.
• Solid understanding of Health & Safety, LEV, COSHH, L8, LOLER, PUWER, IPAF, PASMA, CDM, and High Voltage distribution.
• Knowledge of working at height confined spaces pressure systems and substantial knowledge of operating, maintaining, and HVAC systems.
• Computer literate; able to create spreadsheets, presentations and write logical, succinct, and persuasive reports
• Lead FM technical delivery across a portfolio.
• Client and tenant engagement for Optimisation and asset modernisation programs.
• Technical problem solving and strategic planning
• Relevant Engineering qualification or experience
• 4 years experience in a similar role
• Relevant professional and/or technical qualification or membership IWFM/NEBOSH/IOSH/CIBSE

Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5.30pm Friday

Salary Range (Based on Experience): £60,000 - £65,000 per annum, depending on experience.