Assistant Estate Manager in London

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners. We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know:

• Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Role Summary / Purpose and Scope

The Assistant Estate Manager serves as the first point of contact, supporting the delivery of high-quality services and assisting the wider management team. This role is responsible for ensuring excellent client engagement and customer service, while overseeing the effective coordination of contractors, security personnel, and third-party service providers. The Assistant Estate Manager is also expected to monitor expenditure and ensure all operations are carried out in compliance with current legislation and best practice standards.

Skills, Knowledge and Values

Skills (People & Technical)

• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP’s control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements.
• Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives.
• In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduce carbon emissions and waste.
• Assist and complete various reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safety.
• Excellent communication, in person, on the phone and in email.
• Time management & Excellent organisational skills.
• Committed and focused.
• Assist with the Management of soft services contractors.
• Undertake the monthly building Utility readings and ensure these are logged centrally.
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels.
• Complete fire safety checks daily and log centrally maintaining accurate records.
• Able to use own initiative.
• Support the Building Manager with any afterhours building needs and activities as required.
• Effective PC skills, including working knowledge of Microsoft and Google packages.
• Pro-active, flexible attitude to changes in the company, IT systems and the role.

Values & Behaviour

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
• Self Management including showing initiative, being proactive and meeting deadlines.
• Embracing Change including Technology.
• Engaging with the Big Picture.
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
• Achieving Results and Prioritising Work.
• Innovative Solutions and Problem Solving.
• Developing Self and Others and willing to Learn.

Experience and Salary

Level of Experience / Certifications:

• 2 years experience working in a similar role.
• IOSH.
• IWFM Member desirable.

Working Hours: 9am - 5.30pm Monday - Friday

Salary Range (Based on Experience): £40,000 to £42,000 per annum, depending on experience.