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- Tasks: Manage service delivery and support the London FM team in various buildings.
- Company: MAPP is a leading UK property management firm focused on people and the planet.
- Benefits: Enjoy flexible working, professional growth opportunities, and engaging team events.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
- Why this job: Join a B Corp certified company making a positive impact in real estate.
- Qualifications: Experience in facilities management and IOSH certification required.
The predicted salary is between 40000 - 45000 £ per year.
MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!
Role Summary / Purpose and Scope
The Facilities Manager functions as the professional who supports the management of service delivery in their assigned buildings and also strategically supporting the varied portfolio of the London FM team. Additionally, the Facilities Manager is responsible for representing MAPP in the local and regional business and real estate community in order to promote MAPP's reputation and capabilities to prospective tenants, clients and the Client. A high level of integrity and professionalism must be demonstrated and maintained at all times. This role is a 12 month Fixed Term Contract to cover maternity leave.
Skills, Knowledge and Values
- To manage buildings within the assigned portfolio
- To assist the Senior Management Team in meeting the operational requirements of the FM Team
- To provide the highest level of service standards to client and building tenants
- To monitor contractor/supplier performance, reporting to contracts manager as required
- Draft and monitor service charge budgets
- Understand expenditure allocation and ensure invoices are correctly apportioned to each property
- Manage reports from the Service desk and report on its results
- Regular tenant/occupier liaison
- Organise and attend tenant forum meetings
- Monitor all on site staff and address issues as required
- Health, Safety and Environmental management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate.
- Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework
Values & Behaviour
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Experience and Salary
- Experience of working in a similar role
- IOSH
- Driving Licence
Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday
Salary Range (Based on Experience): GBP 40,000 to GBP 45,000 per annum, depending on experience.
Contact Detail:
Mapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with MAPP's values and mission. Understanding their commitment to making property management a force for good will help you align your responses during interviews and demonstrate that you're a great cultural fit.
✨Tip Number 2
Network within the real estate and facilities management community in London. Attend local events or join relevant online forums to connect with professionals who may have insights about MAPP and its operations.
✨Tip Number 3
Prepare to discuss your experience with service delivery and contractor management. Be ready to share specific examples of how you've successfully managed similar responsibilities in previous roles.
✨Tip Number 4
Showcase your proactive approach to health, safety, and environmental management. Highlight any relevant certifications or experiences that demonstrate your commitment to maintaining high standards in these areas.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand MAPP's values and mission. Highlight how your personal values align with theirs in your application to show that you are a good fit for their team.
Tailor Your CV: Make sure your CV reflects the specific skills and experiences relevant to the Facilities Manager role. Emphasise your experience in managing buildings, service delivery, and any relevant certifications like IOSH.
Craft a Compelling Cover Letter: Use your cover letter to tell a story about your career journey and how it has prepared you for this role. Mention specific examples of how you've demonstrated MAPP's values in your previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Mapp
✨Understand MAPP's Values
Before the interview, take some time to familiarise yourself with MAPP's core values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these values in your previous roles.
✨Showcase Your Experience
Highlight your relevant experience in facilities management, particularly any roles where you managed service delivery or liaised with tenants. Be ready to discuss specific challenges you faced and how you overcame them, as well as your approach to maintaining high service standards.
✨Prepare for Technical Questions
Expect questions related to health, safety, and environmental management, especially regarding ISO 14001 and ISO 45001 compliance. Brush up on your knowledge of these standards and be ready to explain how you've ensured compliance in past positions.
✨Demonstrate Proactivity and Initiative
MAPP values self-management and proactivity. Prepare examples that showcase your ability to take initiative, solve problems creatively, and manage your time effectively. This will demonstrate that you can thrive in a dynamic environment and contribute positively to the team.