Title: Facilities Manager
Department: Facilities Management
Employment Type: Full Time
Location: MAPP London Workspace
Compensation: GBP 55,000 - 60,000 per year
Responsibilities
- Direct management of properties within our portfolio, including the management and direction of staff reporting to them.
- Support buildings and FM‑based teams, linking in with the existing Facilities Team network within the region.
- Represent MAPP in the local and regional business and real‑estate community, promoting MAPP's reputation and capabilities to prospective tenants, clients and the client.
- Line manage a team, enabling strong team performance through effective leadership, providing support and mentoring to colleagues.
- Collaborate with internal stakeholders to deliver excellent customer service to our clients and occupiers.
- Demonstrate a high level of integrity and professionalism.
- Cover a central London and Kent portfolio.
Skills, Knowledge and Values
Skills (People & Technical)
- IOSH / Member of IWFM
- Building Management / Contractor management
- Time management & Excellent organisational skills
- Proven experience in production and presentation of client / management reports
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
- Effective line management skills
- Effective PC skills, including a strong working knowledge of Microsoft packages
- Pro‑active, flexible attitude to changes in the company, IT systems and the role itself
Values & Behaviour
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Experience
- A track record of FM in multi‑let office buildings.
- Experience across buildings of different ages and sizes – a strong understanding of systems, equipment, technology and landlord's services is helpful.
- Knowledge of dealing with occupiers through fit‑out and everyday occupation and what matters to them.
- A good working knowledge of H&S, environmental and statutory regulations.
- A good working knowledge of FM in hard and soft services.
- A reasonable knowledge of networks, building management technology, industry software, compliance platforms and PO/invoice approval systems.
- Demonstrably strong customer service skills.
- Proven experience in service charge budgeting and understanding of RICS Codes.
- Experience implementing processes and procedures and bringing teams through to deliver them.
- Health & Safety – IOSH/NEBOSH; IWFM Member.
Working Hours
9am - 5:30pm Monday - Thursday & 9am - 5pm Friday
Compensation
GBP 55,000 - 60,000 per year, depending on experience.
