Building Manager

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Department: Site - Office Buildings

Employment Type: Permanent - Full Time

Location: 2 More London (Site)

Compensation: GBP 58,000 - GBP 62,000 / year

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Who Does This Role Report Into? Operations Director

Role Summary / Purpose and Scope

This is an incredible opportunity to work in one of London's most iconic business and lifestyle destinations, welcoming millions of visitors annually and working within a dynamic team in a fast-paced environment. This role is responsible for the delivery of building management services at this prestigious property. They will support the Operations Director in delivering first-class property management as a part of the site team. The role will lead on various administrative duties, service charge management and reporting, specific projects, service partner management, helping to deliver the site's strategic vision.

Responsibilities:

• Develop excellent relationships with the owners, reporting to them on all aspects of the management and status of the property through regular formal written reports and meetings in addition to ad-hoc informal communication as required.
• Establish and implement the property delivery plan in support of the LBC strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community, embedding responsibility in all decision making.
• Work closely with surveying colleagues and central support functions to ensure client strategy is executed.
• To be responsible for the implementation of agreed best practice in accordance with MAPP's policies and procedures.
• Budget setting, management and reconciliation.
• Occupier Management.
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
• Implement data collation services, technology and equipment to support your site including environmental management plans, invoice management and approval, risk management systems and utility metre readings.
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements.

Values & Behavior:

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
• Self Management including showing initiative, being proactive and meeting deadlines.
• Embracing Change including Technology.
• Engaging with the Big Picture.
• Great service delivery including working in partnership with internal and external individuals and good communication in written and verbal.
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders.
• Innovative Solutions and Problem Solving.
• Developing Self and Others and willing to Learn.
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing.

Experience and Salary Level of Experience / Certifications:

• Essential skills: Possess excellent verbal and written communication skills. Demonstrable experience in client and customer engagement. Technically competent with a good knowledge of Microsoft Office 365. Experience in contract management and managing KPIs. Good experience in developing service charge budgets management and reporting. IOSH.
• Desirable: NEBOSH qualified. Interest in sustainability. Flexible working patterns, including some evenings and weekends. Good understanding of property management principles and current industry trends. Knowledge of building services maintenance operations.

Working Hours: 8.30am - 5pm Monday - Friday

Salary Range (Based on Experience): GBP 58,000 - GBP 62,000 per annum, depending on experience.