Associate Director - Surveying

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Department: Portfolio

Employment Type: Permanent - Full Time

Location: MAPP London Workspace

Compensation: GBP 53,000 - GBP 67,500 / year

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Who Does This Role Report Into? Director - Surveying

Role Summary / Purpose and Scope:

• Associate Director - Surveyors are responsible for selection of assigned properties under the relevant Client / Regional Director who oversee the client relationship.
• They are responsible for all day to day running and reporting on a property or Client, including all aspects for service delivery, occupier liaison, service charge management and oversee compliance.

Skills, Knowledge and Values:

• In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers.
• To manage and take 'full ownership' of a given number of mixed use properties, including office, retail and residential properties.
• To carry out property inspections and take note of building defects, tenant alterations, occupiers and what is happening in the local area.
• To draft and present management reports to the client in face to face meetings.
• Management of rental and other income on property portfolios.
• A knowledge and understanding of both commercial and residential Landlord and Tenant law to support and assist clients in connection with value enhancement opportunities including rent review, letting and lease renewal programmes, and progress tenant applications for consent to assign, sublet and alter.
• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements.
• Authorise and Review supplier payments including preparation and submission of funding requests to client.
• Provide support and due diligence in support of client building and site purchases aligned with legislative guidelines and MAPP Practice.
• Read, review and understand leases and documents, ensuring occupier compliance with obligations and expectations including maintenance, licences to assign, changes of use, alterations and applications from occupiers in accordance with the relevant legislative guidance and the PMA.
• Manage a team aligned with the MAPP Values.
• Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives.
• Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team.
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements.

Values & Behaviour:

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
• Self Management including showing initiative, being proactive and meeting deadlines.
• Embracing Change including Technology.
• Engaging with the Big Picture.
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders.
• Innovative Solutions and Problem Solving.
• Developing Self and Others and willing to Learn.
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing.

Experience and Salary:

• Level of Experience / Certifications: 3 years experience of working in a similar role MRICS is desirable.
• Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday
• Salary Range (Based on Experience): GBP 53,000 - GBP 67,500 per annum, depending on experience.