At a Glance
- Tasks: Support high-quality services and engage with clients while managing contractors and service providers.
- Company: Join a dynamic team at a leading estate management company.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real impact in client satisfaction and sustainability initiatives.
- Qualifications: 2 years of relevant experience and strong communication skills.
The predicted salary is between 40000 - 42000 £ per year.
The Assistant Estate Manager serves as the first point of contact, supporting the delivery of high‑quality services and assisting the wider management team. This role is responsible for ensuring excellent client engagement and customer service, while overseeing the effective coordination of contractors, security personnel, and third‑party service providers. The Assistant Estate Manager is also expected to monitor expenditure and ensure all operations are carried out in compliance with current legislation and best practice standards.
Skills (People & Technical)
- Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements.
- Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives.
- In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduce carbon emissions and waste.
- Assist and complete various reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safety.
- Excellent communication, in person, on the phone and in email.
- Time management & Excellent organisational skills.
- Committed and focussed.
- Assist with the Management of soft services contractors.
- Undertake the monthly building Utility readings and ensure these are logged centrally.
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels.
- Complete fire safety checks daily and log centrally maintaining accurate records.
- Able to use own initiative.
- Support the Building Manager with any afterhours building needs and activities as required.
- Effective PC skills, including working knowledge of Microsoft and Google packages.
- Pro‑active, flexible attitude to changes in the company, IT systems and the role.
Values & Behaviour
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
- Self Management including showing initiative, being proactive and meeting deadlines.
- Embracing Change including Technology.
- Engaging with the Big Picture.
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
- Achieving Results and Prioritising Work.
- Innovative Solutions and Problem Solving.
- Developing Self and Others and willing to Learn.
Experience and Salary
- 2 years experience working in a similar role.
- IOSH IWFM Member desirable.
Working Hours
9am - 5.30pm Monday - Friday
Salary Range
GBP 40,000 to GBP 42,000 per annum, depending on experience.
Assistant Estate Manager employer: Mapp
MAPP is an exceptional employer that prioritises meaningful work and employee well-being, fostering a culture of inclusivity and collaboration. With a strong commitment to professional development and a unique employee ownership model, team members are empowered to influence the company's direction while sharing in its success. Located at Kent Science Park, this role offers the chance to make a real impact in property management within a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Estate Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's face-to-face or over the phone, being able to articulate your thoughts clearly is key. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Assistant Estate Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Estate Manager role. Highlight relevant experience, especially in client engagement and managing contractors, as these are key aspects of the job.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for the role and the company. Use it to showcase your communication skills and how you align with our values at StudySmarter.
Showcase Your Organisational Skills:Since this role requires excellent organisational skills, provide examples in your application that demonstrate your ability to manage multiple tasks and priorities effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Mapp
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Assistant Estate Manager. Familiarise yourself with client engagement strategies, contractor coordination, and compliance standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients and contractors, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully engaged with different stakeholders or resolved conflicts. This will highlight your ability to maintain strong relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenges. For instance, think about how you would manage a situation where a contractor fails to meet deadlines. Having specific examples ready will show your proactive approach and readiness for the role.
✨Emphasise Your Organisational Skills
As an Assistant Estate Manager, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage time effectively. Share examples of how you've successfully organised projects or events in the past, as this will demonstrate your capability to handle the demands of the job.
