At a Glance
- Tasks: Support a strategic ITSM transformation and migrate to a dedicated ServiceNow instance.
- Company: Join a dynamic team in Bracknell, focused on innovative IT solutions.
- Benefits: Competitive daily rate, collaborative environment, and opportunities for professional growth.
- Other info: Onsite 3 days a week with a focus on teamwork and communication.
- Why this job: Be the bridge between Europe and North America, driving impactful IT projects.
- Qualifications: Experience in IT transformation and strong knowledge of ServiceNow ITSM modules.
Experienced Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance.
Key skills & experience:
- Proven experience as a Business Analyst in IT transformation projects, preferably within enterprise environments
- Strong knowledge of ServiceNow, with hands-on experience in ITSM modules
- Solid understanding of ITSM processes: Incident Management, Request Management, Change Management, Problem Management, CMDB / ITOM concepts
- Experience in ITSM migration or implementation projects (strong asset)
- Ability to translate business needs into structured functional and technical requirements
- Experience working in distributed/global delivery models (EU – North America collaboration is a key aspect)
- Strong stakeholder management and communication skills
- Experience facilitating workshops and driving alignment across multiple teams
- Analytical mindset with ability to structure complex information into clear deliverables
The Business Analyst will act as a critical bridge between European business stakeholders and the North American delivery teams, ensuring that functional requirements are clearly understood, structured, and translated into actionable technical specifications.
ServiceNow ITSM Business Analyst - Bracknell employer: Mapp UK
Join a forward-thinking company in Bracknell that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact strategic ITSM transformation initiatives. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work alongside experienced professionals in a supportive environment. Enjoy the unique advantage of a hybrid work model, allowing for flexibility while fostering teamwork and engagement across global teams.
