At a Glance
- Tasks: Support ITSM transformation and migration to a dedicated EU-region ServiceNow instance.
- Company: Located in Bracknell, Berkshire, this role involves collaboration with global delivery teams.
- Benefits: Competitive daily rate of £550-£600 inside IR35 via Umbrella company.
- Other info: Onsite work required 3 days a week.
- Why this job: Join a strategic initiative focusing on ITSM transformation in a dynamic enterprise environment.
- Qualifications: Proven experience as a Business Analyst in IT transformation projects, especially with ServiceNow.
Experienced Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance.
Key skills & experience:
- Proven experience as a Business Analyst in IT transformation projects, preferably within enterprise environments
- Strong knowledge of ServiceNow, with hands-on experience in ITSM modules
- Solid understanding of ITSM processes: Incident Management, Request Management, Change Management, Problem Management, CMDB / ITOM concepts
- Experience in ITSM migration or implementation projects (strong asset)
- Ability to translate business needs into structured functional and technical requirements
- Experience working in distributed/global delivery models (EU – North America collaboration is a key aspect)
- Strong stakeholder management and communication skills
- Experience facilitating workshops and driving alignment across multiple teams
- Analytical mindset with ability to structure complex information into clear deliverables
The Business Analyst will act as a critical bridge between European business stakeholders and the North American delivery teams, ensuring that functional requirements are clearly understood, structured, and translated into actionable technical specifications.
ServiceNow ITSM Business Analyst - Bracknell employer: Mapp UK Ltd
This role is based in Bracknell, Berkshire, where you will engage in a strategic ITSM transformation. Enjoy a competitive daily rate while working closely with both European stakeholders and North American teams to drive project success.
We think you need these skills to ace ServiceNow ITSM Business Analyst - Bracknell
Business Analysis
ServiceNow
ITSM Modules
Incident Management
Request Management
Change Management
Problem Management
