At a Glance
- Tasks: Lead IT teams, manage applications, and enhance user support for a dynamic tech environment.
- Company: Join a leading company in the heart of London with a focus on innovation.
- Benefits: Competitive salary, career growth, and opportunities to shape IT strategy.
- Other info: Ideal for those passionate about technology and team management.
- Why this job: Make a significant impact on IT operations and drive excellence in service delivery.
- Qualifications: 10-12 years in IT operations, with strong leadership and communication skills.
The predicted salary is between 72000 - 108000 £ per year.
To lead and manage three critical IT functions: the Entrata Application Service Team, the End User Support Team, and administrative oversight of Corporate IT network and system resources based in London. This role requires strategic leadership, operational excellence, and a strong understanding of enterprise IT service delivery.
- Entrata Application Service Management
- Establish and lead a dedicated team to support the Entrata application, ensuring high availability, performance, and user satisfaction.
- Oversee application lifecycle management including deployment, upgrades, incident resolution, and vendor coordination.
- Define and implement service level agreements (SLAs), KPIs, and continuous improvement initiatives.
- Collaborate with business stakeholders to align application capabilities with operational needs.
- End User Support Team Leadership
- Manage the site end-user support function, ensuring timely and effective resolution of IT issues.
- Develop and enforce support policies, procedures, and standards to enhance user experience.
- Implement ITSM best practices and tools to streamline support operations.
- Lead training and development initiatives to build a high-performing support team.
- Corporate IT Network & Systems Oversight (London)
- Provide administrative oversight for IT infrastructure resources located in London, including network, servers, storage, and security systems.
- Coordinate with infrastructure teams to ensure compliance, reliability, and scalability of systems.
- Support audits, risk assessments, and ensure adherence to corporate IT governance and cybersecurity policies.
- Act as the local escalation point for infrastructure-related issues and projects.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred.
- Minimum 10-12 years of experience in IT operations, with at least 3 years in a managerial role.
- Proven experience managing enterprise applications and end-user support teams.
- Strong understanding of IT infrastructure, network systems, and cloud technologies.
- Excellent leadership, communication, and stakeholder management skills.
Preferred Skills
- Experience with Entrata or similar property management platforms.
- ITIL certification or equivalent service management credentials.
- Familiarity with global IT operations and cross-cultural team management.
- Strong analytical and problem-solving abilities.
Senior Manager/ Vice President, Information System & Technology, United Kingdom employer: Mapletree Investments Pte Ltd
Mapletree Investments Pte Ltd is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant UK market. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to design excellence across diverse asset classes. Joining our team means being part of a forward-thinking organisation that values your contributions and supports your career growth in a dynamic environment.
Contact Details:
Mapletree Investments Pte Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager/ Vice President, Information System & Technology, United Kingdom
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with professionals in the IT field. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your achievements, projects, and skills relevant to the role. This is your chance to stand out and demonstrate your knowledge in Information Systems and Technology.
✨Tip Number 3
Prepare for interviews by researching the company and its IT functions. Understand their challenges and think about how your experience can help solve them. Tailor your answers to show how you can lead teams and improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior Manager/ Vice President, Information System & Technology, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT operations and team management, especially if you've worked with enterprise applications or end-user support teams. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Manager/Vice President role. Share specific examples of your leadership in IT service delivery and how you’ve driven operational excellence in previous roles. We love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved processes or user satisfaction in past positions. We’re all about results, so let us know how you’ve made an impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mapletree Investments Pte Ltd
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies and systems mentioned in the job description. Brush up on your knowledge of IT infrastructure, network systems, and cloud technologies. Being able to discuss these topics confidently will show that you’re not just a manager but a tech-savvy leader.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach, especially in managing teams like the Entrata Application Service Team and End User Support Team. Think of specific examples where you’ve successfully led a team through challenges or implemented improvements. This will demonstrate your capability to lead and inspire others.
✨Align with Business Needs
Be ready to talk about how you can align IT services with business objectives. Research the company’s goals and think about how the IT functions you’ll oversee can support those. Showing that you understand the bigger picture will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think of past experiences where you resolved IT issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
