At a Glance
- Tasks: Lead IT teams, manage applications, and enhance user support for a dynamic tech environment.
- Company: Join a leading company in the UK with a focus on innovation and technology.
- Benefits: Competitive salary, career growth, and opportunities to work with cutting-edge technologies.
- Other info: Dynamic role with opportunities for professional development and cross-cultural team management.
- Why this job: Make a significant impact by leading critical IT functions and driving operational excellence.
- Qualifications: 10-12 years in IT operations, with strong leadership and communication skills.
The predicted salary is between 72000 - 108000 £ per year.
To lead and manage three critical IT functions: the Entrata Application Service Team, the End User Support Team, and administrative oversight of Corporate IT network and system resources based in London. This role requires strategic leadership, operational excellence, and a strong understanding of enterprise IT service delivery.
- Entrata Application Service Management
- Establish and lead a dedicated team to support the Entrata application, ensuring high availability, performance, and user satisfaction.
- Oversee application lifecycle management including deployment, upgrades, incident resolution, and vendor coordination.
- Define and implement service level agreements (SLAs), KPIs, and continuous improvement initiatives.
- Collaborate with business stakeholders to align application capabilities with operational needs.
- End User Support Team Leadership
- Manage the site end-user support function, ensuring timely and effective resolution of IT issues.
- Develop and enforce support policies, procedures, and standards to enhance user experience.
- Implement ITSM best practices and tools to streamline support operations.
- Lead training and development initiatives to build a high-performing support team.
- Corporate IT Network & Systems Oversight (London)
- Provide administrative oversight for IT infrastructure resources located in London, including network, servers, storage, and security systems.
- Coordinate with infrastructure teams to ensure compliance, reliability, and scalability of systems.
- Support audits, risk assessments, and ensure adherence to corporate IT governance and cybersecurity policies.
- Act as the local escalation point for infrastructure-related issues and projects.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred.
- Minimum 10-12 years of experience in IT operations, with at least 3 years in a managerial role.
- Proven experience managing enterprise applications and end-user support teams.
- Strong understanding of IT infrastructure, network systems, and cloud technologies.
- Excellent leadership, communication, and stakeholder management skills.
Preferred Skills
- Experience with Entrata or similar property management platforms.
- ITIL certification or equivalent service management credentials.
- Familiarity with global IT operations and cross-cultural team management.
- Strong analytical and problem-solving abilities.
Senior Manager/ Vice President, Information System & Technology, United Kingdom in London employer: Mapletree Investments Pte Ltd
Mapletree Investments Pte Ltd is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant UK market. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to design excellence across diverse asset classes. Joining our team means being part of a forward-thinking organisation that values your contributions and supports your career growth in a dynamic environment.
Contact Details:
Mapletree Investments Pte Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager/ Vice President, Information System & Technology, United Kingdom in London
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or webinars related to IT and technology. It's all about making connections that could lead to job opportunities, so don’t be shy – introduce yourself and chat with others in the field.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your expertise in IT operations and application management. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for interviews by researching the company’s IT infrastructure and recent projects. Tailor your responses to highlight how your experience aligns with their needs, especially in areas like end-user support and application service management.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to find your application.
We think you need these skills to ace Senior Manager/ Vice President, Information System & Technology, United Kingdom in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role. Highlight your experience in IT operations and leadership, especially in managing enterprise applications and end-user support teams. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Manager/Vice President role. Share specific examples of your strategic leadership and operational excellence in previous roles.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise! Highlight your understanding of IT infrastructure, network systems, and any experience with Entrata or similar platforms. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mapletree Investments Pte Ltd
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies and systems mentioned in the job description. Brush up on your knowledge of IT infrastructure, network systems, and cloud technologies. Being able to discuss these confidently will show that you’re not just a manager but a tech-savvy leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in IT operations. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to manage the End User Support Team and Entrata Application Service Team effectively.
✨Align with Business Needs
Be ready to discuss how you can align IT services with business objectives. Research the company’s goals and think about how the Entrata application can support those. Showing that you understand the bigger picture will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think through potential issues related to IT service delivery and how you would handle them. This will highlight your analytical skills and readiness to tackle real-world challenges in the role.
