At a Glance
- Tasks: Lead the setup and implementation of ServiceNow's Software Asset Management Module.
- Company: Join Maplesoft, a dynamic company that values your contributions.
- Benefits: Enjoy a supportive culture, professional development, and community involvement.
- Other info: Diverse and inclusive workplace committed to employee growth.
- Why this job: Make a real impact in software asset management and enhance organisational efficiency.
- Qualifications: Experience with ServiceNow SAM module and strong ITAM principles required.
The predicted salary is between 36000 - 60000 £ per year.
Maplesoft implements TimeLive for electronic time tracking. Do you want to work in a dynamic environment where your contributions count? At Maplesoft, we value the contributions of all our employees and contractors. We listen and act upon suggestions, advice, and innovative ideas to further our strategic vision. In turn, Maplesoft contributes to the communities where we live and operate. We think globally, but act in our own backyards. Build your future with Maplesoft’s exciting technologies, deep partnerships, personal approach to consulting services, professional development opportunities and exciting company culture.
Maplesoft Group is currently seeking a ServiceNow Specialist for our client.
Tasks and ResponsibilitiesThe specialist will be responsible for leading the setup, implementation, configuration, deployment, and training and knowledge transition for ongoing internal support of ServiceNow’s Software Asset Management Module (SAM) within our organization.
Key Roles and Responsibilities- Lead the setup and implementation of the client's ServiceNow SAM module, including configuration, integrations and deployment.
- Collaborate with internal stakeholders to define requirements, workflows, and reporting needs.
- Provide training and knowledge transfer to internal teams for ongoing configuration, support, and management of the ServiceNow SAM module.
- Establish processes for software discovery, normalization, reconciliation, and lifecycle management.
- Ensure alignment with IT Asset Management (ITAM) best practices.
- Proven experience in successfully implementing, configuring, deploying and operationalizing the ServiceNow SAM module.
- Strong understanding of ITAM and SAM principles.
- Experience with ServiceNow Discovery, Software Model Library (SML), and Normalization Data Services (NDS).
- Experience with SaaS license management and integrations, including visibility into SaaS usage and entitlements.
- Proven experience configuring vendor specific modules including but not limited to: Microsoft, SUSE Linux, RedHat Enterprise Linux, and Oracle as part of SAM.
- Proven experience with utilizing discovery tools such as Microsoft SCCM and Intune, and their integration with ServiceNow.
- Familiarity with license models (e.g. per-user, per-device, concurrent subscription) and compliance.
- Ability to integrate SAM with other ServiceNow modules.
- ServiceNow certifications.
- A fully configured and operational ServiceNow SAM module, integrated with existing ServiceNow components and external discovery tools (e.g., SCCM, Intune, etc.).
- Integration with CMDB and procurement systems as needed.
- Automated workflows for software reclamation and license alerts.
- Documented SAM processes and workflows, including software lifecycle management, license reconciliation, and compliance tracking.
- Integration of SaaS license data into ServiceNow.
- Implementation of KPIs, dashboards and reports for visibility and optimization.
- Training materials and knowledge transfer sessions for internal teams.
- Post-go-live support plan and internal ownership transition.
- Improved visibility and control over software assets across the organization.
- Enhanced license compliance and reduced audit risk.
- Optimised software spend through identification of unused or underutilised licenses.
- Streamlined software request and approval workflows.
- Strengthened alignment between IT, procurement, and finance through accurate asset data.
- Foundation for ongoing ITAM maturity and governance.
Maplesoft Group prides itself on its distinct corporate culture and recognises that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees. Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. All employment decisions are based on business needs, job requirements, and individual qualifications. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at info@maplesoftgroup.com. We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.
ServiceNow Specialist employer: Maplesoft Group
At Maplesoft, we pride ourselves on fostering a dynamic and inclusive work environment where every employee's contributions are valued. Our commitment to professional development, coupled with exciting technologies and deep partnerships, ensures that you will have ample opportunities for growth while making a meaningful impact in the communities we serve. Join us as a ServiceNow Specialist and be part of a culture that encourages innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Maplesoft on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into ServiceNow SAM module specifics and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. Plus, it shows you’re genuinely keen on joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your relevant skills and experiences that match the job description to stand out from the crowd.
We think you need these skills to ace ServiceNow Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ServiceNow Specialist role. Highlight your relevant experience with ServiceNow SAM and ITAM principles, as this will show us you’re a perfect fit for what we need.
Show Off Your Skills:Don’t hold back on showcasing your technical skills! If you've got experience with software discovery tools or specific vendor modules, let us know. We love seeing how your expertise aligns with our requirements.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Maplesoft Group
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of the ServiceNow SAM module. Be ready to discuss your previous experiences with implementation, configuration, and deployment. Highlight specific projects where you’ve successfully integrated ServiceNow with other tools like SCCM or Intune.
✨Showcase Your Collaboration Skills
Maplesoft values teamwork, so be prepared to talk about how you've collaborated with internal stakeholders in the past. Share examples of how you defined requirements and workflows together, and how you ensured everyone was on the same page during a project.
✨Prepare for Technical Questions
Expect some technical questions related to IT Asset Management (ITAM) and Software Asset Management (SAM) principles. Brush up on your understanding of license models and compliance, and be ready to explain how you would establish processes for software discovery and lifecycle management.
✨Demonstrate Your Training Approach
Since part of the role involves training internal teams, think about how you would approach knowledge transfer. Prepare to discuss any training materials you've created in the past and how you ensure that your team members feel confident in managing the ServiceNow SAM module.
