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- Tasks: Provide phone assistance and support staff with IT service requests.
- Company: Leading professional services firm in Leeds with a supportive team.
- Benefits: Comprehensive health coverage, competitive vacation packages, and professional development opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Experience with IT service management systems and strong problem-solving abilities.
- Other info: Great career growth potential in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading professional services firm in Leeds seeks a qualified Service Desk Analyst to join its team. This role involves providing phone assistance, prioritizing help requests, and supporting staff.
The ideal candidate should have experience with IT service management systems, possess strong problem-solving skills, and be a good communicator.
The firm offers a range of benefits including comprehensive health coverage, competitive vacation packages, and opportunities for professional development.
Global IT Service Desk Analyst in Leeds employer: Maples Group
Contact Detail:
Maples Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Service Desk Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT service management. We can even role-play with a friend to boost our confidence and communication skills.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you’ve tackled IT issues effectively. We want to impress them with our real-world experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress easily!
We think you need these skills to ace Global IT Service Desk Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT service management systems and problem-solving skills. We want to see how your background aligns with the role of a Service Desk Analyst!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team and how your communication skills will help you support staff effectively.
Showcase Your Problem-Solving Skills: In your application, include specific examples of how you've tackled challenges in previous roles. We love seeing how you approach problems and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Maples Group
✨Know Your IT Service Management Systems
Make sure you brush up on the specific IT service management systems mentioned in the job description. Familiarise yourself with their functionalities and be ready to discuss your experience with them. This shows that you're not just a good communicator, but also technically savvy.
✨Demonstrate Problem-Solving Skills
Prepare a couple of examples where you've successfully resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your strong problem-solving skills effectively.
✨Practice Your Communication Skills
Since the role requires good communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical staff member. Clear and concise communication can set you apart from other candidates.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for can help you tailor your responses and show that you’re a good fit for their team. Plus, it’ll give you some great talking points during the interview!
