At a Glance
- Tasks: Manage incidents, troubleshoot issues, and enhance user experience in a dynamic tech environment.
- Company: Join the Maples Group, a leading firm in financial and legal services with a global presence.
- Benefits: Enjoy hybrid working, comprehensive health coverage, competitive vacation, and professional development opportunities.
- Other info: Great career growth potential and a vibrant workplace culture.
- Why this job: Be part of a diverse team making a real impact in technology and finance.
- Qualifications: Solid understanding of Microsoft SCCM and experience in a support environment.
The predicted salary is between 40000 - 50000 € per year.
The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations. Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side‑by‑side financial and legal services are similarly ripe for interdisciplinary learning and growth.
The Maples Group looks to add a Leeds‑based Configuration Management Engineer to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world‑class talent.
About the Role
Maples utilises a mature MECM (Current Branch) infrastructure to support, manage and maintain both its server and desktop environments. This encompasses all aspects of management including operating system builds, operating system patching, application deployment, application patching, Windows Defender and other configuration management tasks such as baselines and reporting. Maples invests heavily in its security posture, with a shift in recent years to a more managed environment utilising technologies such as application whitelisting and group policy. There is a requirement to expand the team in order to provide sufficient support to the business.
The Configuration Management Engineer will work as part of the Configuration Management Team and provide support to the business, managing the incident and task queues as appropriate. There will also be a requirement to be involved in projects, enhancements and initiatives undertaken in order to improve the overall end‑user experience. Utilising a follow‑the‑sun model, they will provide all regions with an escalation point for issues and queries relating to technologies the team is responsible for.
Responsibilities
- Manage the incident and task queue, ensuring tickets are picked up and actioned in accordance with SLAs and KPIs.
- Troubleshoot issues and assist local support and other infrastructure teams relating to the desktop and server estate.
- Package and deploy applications, and assist with the management of the application deployment process at Maples.
- Provide support for operating systems deployments (OSD) and troubleshoot any issues that occur.
- Assist with the patching process, ensuring all systems are patched in accordance with requirements and monitor deployment success.
- Write and maintain knowledge‑base articles on both underlying infrastructure and processes, and end‑user fixes for the helpdesk.
- Ensure documentation is complete and maintained.
What You Bring
- Possess a solid understanding of Microsoft SCCM.
- Application packaging experience.
- Proven experience working in a support environment dealing with incidents and escalations.
- Experience with application whitelisting tools.
- Good knowledge of group policy.
Benefits & Rewards
- Hybrid working.
- Comprehensive health coverage (medical, dental and optical).
- Competitive vacation packages.
- Educational assistance and professional development programmes.
- Savings or pension plan.
- Life insurance.
- Travel insurance.
- Global mental wellness programme.
- Sports clubs and social events.
Background Screening
It is the Maples Group’s standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based in the Republic of Ireland, the background checks will include criminal‑records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job‑offer decisions on a case‑by‑case basis and will take a number of factors into account.
Configuration Management Engineer in Leeds employer: Maples Group
The Maples Group is an exceptional employer, offering a dynamic work environment in Leeds that fosters professional growth and cross-cultural collaboration. With a strong commitment to diversity and inclusion, employees benefit from comprehensive health coverage, hybrid working options, and extensive educational assistance programmes, all while being part of a globally recognised firm that prioritises excellence and innovation in financial and legal services.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Management Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at The Maples Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Microsoft SCCM and application packaging. We want to see you shine, so practice common interview questions and scenarios related to configuration management.
✨Tip Number 3
Show your passion for continuous learning! Mention any relevant courses or certifications you've completed. It’s all about demonstrating that you’re keen to grow and adapt in this fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at The Maples Group.
We think you need these skills to ace Configuration Management Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Configuration Management Engineer role. Highlight your experience with Microsoft SCCM, application packaging, and any relevant support environment work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining the Maples Group and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We value tenacity and ethics, so let us know how you've demonstrated these qualities in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Maples Group
✨Know Your Tech Inside Out
Make sure you have a solid understanding of Microsoft SCCM and application packaging. Brush up on your knowledge of group policy and application whitelisting tools, as these are crucial for the role. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific incidents where you've successfully troubleshot issues in a support environment. Think of examples that highlight your ability to manage incident queues and meet SLAs. This will demonstrate your capability to handle the responsibilities of the Configuration Management Engineer role effectively.
✨Familiarise Yourself with the Company Culture
Research The Maples Group's commitment to diversity, inclusion, and professional development. Be ready to share how your values align with theirs and how you can contribute to their team culture. This shows that you're not just interested in the job, but also in being a part of their community.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview about the team's projects, challenges, and future initiatives. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you. Engaging in a two-way conversation can leave a lasting impression.
