At a Glance
- Tasks: Manage incidents, troubleshoot issues, and enhance user experience in a dynamic tech environment.
- Company: Join The Maples Group, a leader in financial and legal services with a global presence.
- Benefits: Enjoy competitive salary, career development, and a commitment to diversity and inclusion.
- Other info: Work in a collaborative culture with a focus on security and innovation.
- Why this job: Be part of a team that values excellence and offers real opportunities for growth.
- Qualifications: Solid understanding of Microsoft SCCM and experience in a support environment.
The predicted salary is between 40000 - 50000 € per year.
The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations. Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion.
About the Role
Maples utilises a mature MECM (Current Branch) infrastructure to support, manage and maintain both its server and desktop environments. This encompasses all aspects of management including operating system builds, operating system patching, application deployment, application patching, Windows Defender and other configuration management tasks such as baselines and reporting. Maples invests heavily in its security posture, with a shift in recent years to a more managed environment utilising technologies such as application whitelisting and group policy. There is a requirement to expand the team in order to provide sufficient support to the business. The Configuration Management Engineer will work as part of the Configuration Management Team and provide support to the business, managing the incident and task queues as appropriate. There will also be a requirement to be involved in projects, enhancements and initiatives undertaken in order to improve the overall end‑user experience. Utilising a follow‑the‑sun model, they will provide all regions with an escalation point for issues and queries relating to technologies the team is responsible for.
Responsibilities
- Manage the incident and task queue, ensuring tickets are picked up and actioned in accordance with SLAs and KPIs.
- Troubleshoot issues and assist local support and other infrastructure teams relating to the desktop and server estate.
- Package and deploy applications, and assist with the management of the application deployment process at Maples.
- Provide support for operating systems deployments (OSD) and troubleshoot any issues that occur.
- Assist with the patching process, ensuring all systems are patched in accordance with requirements and monitor deployment success.
- Write and maintain knowledge‑base articles on both underlying infrastructure and processes, and end‑user fixes for the helpdesk.
- Ensure documentation is complete and maintained.
What You Bring
- Possess a solid understanding of Microsoft SCCM.
- Application packaging experience.
- Proven experience working in a support environment dealing with incidents and escalations.
- Experience with application whitelisting tools.
- Good knowledge of group policy.
Configuration Management Engineer employer: Maples Group
The Maples Group is an exceptional employer, offering a dynamic work environment in Leeds that fosters professional growth and cross-cultural collaboration. With a commitment to diversity and inclusion, employees benefit from extensive training opportunities and a supportive culture that values ethics and excellence. Joining our team as a Configuration Management Engineer means being part of a global network dedicated to innovation and security, ensuring a rewarding career path in the financial and legal services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Management Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at The Maples Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your SCCM knowledge and application packaging skills. We want to see you shine, so practice common technical questions and scenarios that might come up during the interview.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The Maples Group.
We think you need these skills to ace Configuration Management Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Configuration Management Engineer role. Highlight your experience with Microsoft SCCM, application packaging, and any relevant support environment work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining The Maples Group and how you can contribute to our team. Be genuine and let your personality come through – we love that!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We value tenacity and excellence, so share those moments where you went above and beyond to resolve issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Maples Group!
How to prepare for a job interview at Maples Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft SCCM and application packaging. The Maples Group is looking for someone who can hit the ground running, so be prepared to discuss your hands-on experience and any relevant projects you've worked on.
✨Show Your Problem-Solving Skills
Since the role involves troubleshooting and managing incidents, think of specific examples where you've successfully resolved issues in a support environment. Be ready to explain your thought process and how you approached each challenge.
✨Understand Their Environment
Familiarise yourself with the technologies mentioned in the job description, like application whitelisting and group policy. Showing that you understand their current infrastructure will demonstrate your genuine interest in the role and the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their team dynamics, ongoing projects, or how they measure success in the Configuration Management Team. It shows you're engaged and eager to learn more about the role.
