eBilling Supervisor in Leeds

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations. Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. We hire smart and sharpen smarter, arming talent with best-in-class resources and skills. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion.

We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.

The E-Billing Supervisor will oversee four E-Billing Administrators and an E-Billing Onboarding Coordinator. The E-Billing Supervisor reports to the E-Billing Manager and will be responsible for the supervision of roles mentioned. Primary responsibilities include:

• Direct supervision of the e-billing team including distribution of workload, training and development and ensuring the team provides a superior level of customer service.
• Thorough analysis of team's performance reviews, feedback and action planning aiming for continuous improvements.
• Continue to develop the teams skills and knowledge so they meet SLA targets and their yearly SMART objectives.
• Work with the Senior E-Billing Analyst to ensure invoices are uploaded in a timely manner and be aware of any client billing requirements.
• Continuous and ongoing improvement of the current E-Billing processes by introducing improvements and efficiencies to the current workflows.
• In depth analysis of inventory, performance levels at team and individual level and develop and utilize analytic dashboards to improve performance.
• Being the point of contact for escalations for the Senior E-Billing Specialists and ensuring the queries are handled correctly and promptly through to appropriate resolution.
• The ability to challenge key stakeholders both internal and external and build and maintain strong working relationships.

What You Bring

• Prior E-Billing knowledge is required including supervisory experience.
• Excellent communication skills.
• Accounts department experience including reconciliation experience.
• Good IT skills and experience on financial applications.
• General technological awareness.
• Process documentation, review and development.
• Strong query resolution skills and excellent data input skills with first time accuracy.
• Experience of working in a multi-currency environment (preferred but not essential).
• Experience of working in a shared service environment (preferred but not essential).
• Competent Excel and Word user.
• Self-motivated, pro-active and driven to improve at all times.
• A team player, capable of working together towards a common target.
• Deliver a 'can do' and proactive approach at all times.

Benefits & Rewards

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

• Comprehensive health coverage (medical, dental and optical).
• Competitive vacation packages.
• Educational assistance and professional development programmes.
• Savings or pension plan.
• Life insurance.
• Travel insurance.
• Global mental wellness programme.
• Sports clubs and social events.

Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

Please note that it is the Maples Group standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based in the Republic of Ireland, the background checks will include criminal records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job offer decisions on a case-by-case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with us before a decision is made. Further details will be provided at the time any conditional job offer is made.

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.