At a Glance
- Tasks: Manage motor claims efficiently and help customers get back on the road quickly.
- Company: Dynamic insurance company focused on customer satisfaction and team collaboration.
- Benefits: 25 days holiday, hybrid working, and access to learning resources.
- Other info: Great progression opportunities and a fun work culture with charity events.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 40000 - 50000 £ per year.
As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident.
Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.
You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/letter to review the accident circumstances and investigate who is liable for the incident.
- Strong attention to detail
- Proactive, organised and effective time management
- Diligent written and verbal communication skills
- Active listening and empathy managing calls
- Decisive decision making
- Enthusiastic, determined and target driven to achieve results individually and as part of a team
- Willingness to learn and ask questions to support in own development
- Computer Literate
- Core Benefits
- 25 days holiday plus Bank Holidays and Wellbeing time
- Option to buy/sell holiday
- Monday-Friday working week
- Hybrid working (once reached competency)
- Smart casual dress code
- Pension Scheme
- Progression opportunities
- Annual Awards Night
- Charity fundraising events (in office)
- Annual performance related salary review
- Access to learning and development resources – including Linked In Learning, Coursera, Lean Six Sigma training and exams
- Free yearly eye test
- Group Life Assurance & Income Protection
- Private Medical Insurance (optional)
- Employee Assistance Program (EAP)
- Volunteers Week
- The opportunity to opt into the following flexible benefits (at a cost to you):
- Cycle to work scheme
- Critical illness insurance
- Dental insurance
- Health screening
- Travel insurance
- Home technology
- Share save scheme
- Give as you earn
- #J-18808-Ljbffr
Trainee Motor Claims Handler in Norwich employer: Maplecroft
Maplecroft is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer mentorship opportunities and the chance to work on cutting-edge AI-driven projects within the insurance sector. Our commitment to professional development and a supportive environment makes us an attractive choice for those seeking meaningful and rewarding careers.
