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For Companies At a Glance
- Tasks: Assist with phone calls, service appointments, and customer inquiries in a fast-paced environment.
- Company: Join Maplecrest Ford Lincoln, a leading automotive service provider dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, medical benefits, 401K, and growth opportunities in your career.
- Why this job: Be part of a dynamic team that values communication and customer connections while making a real impact.
- Qualifications: Strong communication skills, previous call centre experience preferred, and a self-motivated attitude are essential.
- Other info: Bilingual candidates are a plus; full-time position with an 8-hour shift.
The predicted salary is between 36000 - 52000 £ per year.
Maplecrest Ford Lincoln is seeking individuals responsible for handling all incoming/outgoing phone calls and confirming service appointments and follow-ups. We are looking for a tenacious individual who seamlessly connects with people with a positive, can-do attitude!
Duties Include:
- Work closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers.
- Help customers take advantage of repair deals and learn about warranty programs.
- Maintain repair schedules and order car parts for Service Technicians.
- Responsible for managing all incoming/outgoing phone and internet service leads.
- Setting, confirming, and following up with customer service appointments.
- Collaborates with service advisors to schedule service appointments.
- Maintains a general understanding of the repair process and explains the process to our customers.
- Maintain an ongoing customer database to capture repeat business.
- Responding to inquiries in a professional and well-spoken manner.
Qualifications:
- Communication skills: As a liaison between the customer and technician, a Service Advisor must clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.
- Comprehension skills: Service Advisors should be able to comprehend customers' questions and concerns and what is being said when technicians give complex service recommendations.
- Previous Call Center experience preferred.
- Excellent follow-through skills.
- Strong computer and phone skills.
- Self-motivated, goal-oriented, and able to work in a fast-paced environment.
- Ability to work independently.
- Bilingual a plus.
What We Offer:
- Wage: $45,000 to $65,000
- Medical, Dental, and Vision
- 401K
- Growth opportunities
Equal Employment Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Job Type: Full-time
Schedule: 8-Hour Shift 1 hr lunch
Experience: Automotive: 1 year (Preferred) Call Center/BDC: 1 year preferred
Work authorization: United States (Required)
Work Remotely: No
Automotive Service Assistant employer: Maplecrest Ford Lincoln
Contact Detail:
Maplecrest Ford Lincoln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Assistant
✨Tip Number 1
Familiarise yourself with the automotive repair process and common terminology. This will help you communicate effectively with both customers and technicians, showcasing your understanding of the role.
✨Tip Number 2
Practice your phone communication skills. Since you'll be handling a lot of calls, being articulate and friendly over the phone can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service or call centres during your interactions. This will demonstrate your ability to handle inquiries and manage customer relationships effectively.
✨Tip Number 4
Show enthusiasm for the automotive industry. Being genuinely interested in cars and repairs can help you connect with customers and technicians alike, making you a more appealing candidate.
We think you need these skills to ace Automotive Service Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Automotive Service Assistant. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in call centre roles or customer service. Emphasise your communication skills and any automotive knowledge you possess, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions or resolved issues in previous jobs.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Maplecrest Ford Lincoln
✨Showcase Your Communication Skills
As a Service Assistant, you'll be the bridge between customers and technicians. Make sure to demonstrate your ability to communicate clearly and effectively during the interview. Practice explaining complex ideas in simple terms, as this will be crucial in your role.
✨Familiarise Yourself with Automotive Terms
Having a basic understanding of automotive repair processes and terminology can set you apart from other candidates. Brush up on common repair terms and concepts so you can confidently discuss them during the interview.
✨Highlight Your Call Centre Experience
If you've worked in a call centre before, be ready to share specific examples of how you handled customer inquiries and resolved issues. This experience is highly relevant and can demonstrate your ability to manage service leads effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, such as a difficult customer or a scheduling conflict. Think through potential scenarios and prepare your responses to show that you can think on your feet and maintain a positive attitude.
