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- Tasks: Assist with phone calls, service appointments, and customer inquiries in a fast-paced environment.
- Company: Join Maplecrest Ford Lincoln, a leading automotive service provider committed to excellence.
- Benefits: Enjoy medical, dental, and vision coverage, plus growth opportunities.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction while learning about the automotive industry.
- Qualifications: Strong communication skills, previous call centre experience preferred, and a self-motivated attitude are essential.
- Other info: Equal opportunity employer; we celebrate diversity and encourage all qualified applicants to apply.
The predicted salary is between 24000 - 36000 £ per year.
Maplecrest Ford Lincoln is seeking individuals who will be responsible for handling all incoming/outgoing phone calls, as well as confirming service appointments and follow-ups. We are looking for a tenacious individual that seamlessly connects with people with a positive, can-do attitude!
Duties Include:
- Work closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers.
- Help customers take advantage of repair deals and learn about warranty programs.
- Responsible for managing all incoming/outgoing phone and internet service leads.
- Setting, confirming, and following up with customer service appointments.
- Collaborates with service advisors to schedule service appointments.
- Maintains a general understanding of the repair process and explains the process to our customers.
- Maintain an ongoing customer database to capture repeat business.
- Responding to inquiries in a professional and well-spoken manner.
Qualifications:
- Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.
- Comprehension skills: Service Advisors should be able to comprehend customers' questions and concerns as well as what is being said when technicians give complex service recommendations.
- Previous Call Center experience preferred.
- Excellent follow-through skills.
- Strong computer and phone skills.
- Self-motivated, goal-oriented, and able to work in a fast-paced environment.
- Ability to work independently.
What We Offer:
- Medical, Dental, and Vision.
- Growth opportunities.
Equal Employment Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications, and abilities.
Automotive Service Assistant employer: Maplecrest Ford Lincoln of Union
Contact Detail:
Maplecrest Ford Lincoln of Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially regarding common repairs and services. This knowledge will help you communicate effectively with both customers and technicians, making you a more valuable candidate.
✨Tip Number 2
Practice your phone etiquette and customer service skills. Since you'll be handling incoming and outgoing calls, being able to convey a positive attitude and professionalism over the phone is crucial.
✨Tip Number 3
Network with professionals in the automotive field. Attend local automotive events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Demonstrate your self-motivation and goal-oriented mindset during any interactions. Share examples of how you've successfully managed tasks independently in fast-paced environments to show you're a great fit for the role.
We think you need these skills to ace Automotive Service Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Automotive Service Assistant. Familiarise yourself with the key duties such as handling phone calls, confirming appointments, and explaining repair costs to customers.
Tailor Your CV: Highlight relevant experience in customer service or call centre roles. Emphasise your communication skills and any previous experience that demonstrates your ability to connect with people positively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention specific skills like your comprehension abilities and follow-through skills that align with the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Maplecrest Ford Lincoln of Union
✨Showcase Your Communication Skills
As a Service Assistant, you'll be the bridge between customers and technicians. During the interview, demonstrate your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, as this will be crucial in your role.
✨Familiarise Yourself with Automotive Terms
Having a basic understanding of automotive repair processes and terminology can set you apart. Research common repair issues and their solutions so you can engage confidently in discussions about pricing and repairs during the interview.
✨Highlight Your Customer Service Experience
If you've worked in a call centre or any customer-facing role, be sure to share specific examples of how you handled customer inquiries and resolved issues. This will show that you have the necessary skills to manage service appointments and follow-ups effectively.
✨Demonstrate Your Problem-Solving Skills
Employers value candidates who can think on their feet. Prepare to discuss scenarios where you've had to solve problems or handle difficult situations. This will illustrate your ability to work independently and maintain a positive attitude in a fast-paced environment.
