At a Glance
- Tasks: Lead a vibrant leisure venue, ensuring top-notch customer experiences and operational excellence.
- Company: Good Time Golfin, a fun-filled golf and leisure destination with a focus on socialising.
- Benefits: Competitive salary, dynamic work environment, and opportunities for team development.
- Other info: Exciting growth plans with new VIP bays and padel courts coming soon!
- Why this job: Join us to create memorable experiences while having fun in a fast-paced setting.
- Qualifications: Strong leadership skills, experience in high-volume environments, and a passion for customer service.
The predicted salary is between 40000 - 48000 £ per year.
Good Time Golfin opened in 2022, trades 7 days a week and is a fast paced, high-volume, competitive-socialising leisure venue with golf at its heart.
The site has a state of the art Driving Range, Adventure Golf, Pitch ‘n Putt course with Food & Beverage.
The business is part of Maple Leaf Golf, owned and operated by Richard & Sally Haygarth, with sites in Epsom, Worthing & Chichester.
Good Time Golfin will be adding VIP Range bays in Autumn 2026 and padel courts in mid 2027
We are seeking a hands-on General Manager to take full ownership of this fast-paced, operationally demanding environment & drive sales.
This role is about running a tight operation, setting high standards, leading from the front and creating a top notch work culture.
FISH has recently been introduced to the business which is being used to drive improvement in already high standards of customer service.
FUN is at the heart of what we do and the successful candidate will bring tons of energy and a great sense of humour!
- Outline responsibilities
- Site Leadership & Operations
- Consistently deliver truly memorable experiences for our customers
- Present the site to the highest standardevery day.
- Drive 5 star operational standards and customer service
- Lead by example with regular customer contact and engagement
- Inspire the team to deliver great experiences
- Work with group sales and marketing to maximise revenue on site
- Review customer feedback & use it to drive continuous improvement
- Manage recruitment
- Ensure high Health & Safety standards are achieved
- Food & Beverage Performance
- Own the F&B operation end-to-end, including bar and food service
- Drive F&B revenue growth through strong execution, upselling and service standards
- Manage stock, wastage, and ordering
- Deliver agreed gross margin targets balancing quality & profitability
- Ensure F&B supports peak trading, events and group bookings
- Continuously review the offering to balance quality and profitability
- Maintain high standards of food hygiene & compliance
- People & Rota Management
- Create a strong, passionate team using FISH principles with clear communication
- Create a positive, fun work environment and develop the team.
- Ensure regular one to ones with direct reports together with monthly team meetings.
- Set clear expectations around performance and accountability
- Recruit, train and retain strong team members
- Conduct regular customer service & sales training sessions
• Manage key KPI’s
- Site presentation
- Wage control
- F&B gross margins
- Commercial performance
- Prompt action when targets missed
Skills & Experience
- High customer service standards
- Strong sales skills
- Good knowledge of FISH & how to engage people with great customer service.
- Experience managing large teams in a high-volume environment
- Strong background in Food & Beverage operations
- Confident with rotas, wage control and margin management
- Comfortable being hands-on and operationally visible
Salary £40,000 to £48,000 depending on experience.
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General Manager in Hounslow employer: Maple Leaf Golf
Good Time Golfin is an exceptional employer that fosters a vibrant and energetic work culture, where FUN is at the core of our operations. As a General Manager, you will have the opportunity to lead a passionate team in a fast-paced leisure venue, with ample room for personal and professional growth. With a commitment to high standards and continuous improvement, we offer a supportive environment that values your contributions and encourages creativity in delivering memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maple Leaf Golf. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maple Leaf Golf
Don't be shy about reaching out to Maple Leaf Golf directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maple Leaf Golf and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maple Leaf Golf
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
