At a Glance
- Tasks: Manage ocean import operations from start to finish, ensuring excellent customer service.
- Company: Join a leading international freight forwarder with a collaborative team culture.
- Benefits: Competitive salary, full ownership of client files, and opportunities for professional development.
- Other info: Dynamic role with growth potential in a target-driven environment.
- Why this job: Build strong relationships with clients and see the impact of your work directly.
- Qualifications: Knowledge of customs entry, excellent communication skills, and a passion for customer service.
The predicted salary is between 33750 - 41250 £ per year.
Location: Southampton
Reports to: Ocean Manager
Hours: 37.5 hours per week over 5 days
Contract: Full time, permanent
Salary: Competitive, dependent on experience
About the role
We are looking for an Ocean Import Coordinator to join our Ocean department and take ownership of a portfolio of import clients. This is a genuine start to finish role. You will handle your jobs from first contact through file creation, paperwork, customs entries, invoicing and KPI reporting. Nothing gets handed off halfway, which means you build real relationships with your clients and you see the commercial result of doing the job well. Customs entry knowledge is important here, as clearance on ocean imports sits with you. Alongside that you will own invoicing and profitability on your own files, so you need to be comfortable with the numbers as well as the operations. If you want a role where a client knows to call you by name rather than a department, this is it.
What you will be doing
- Ocean import operations
- Take day to day responsibility for customer service delivery to ocean import customers
- Run jobs start to finish, including communication, file creation, tying up paperwork, customs entries, invoicing, KPI management and reporting
- Complete customs clearance on ocean imports
- Follow up and resolve operational issues and customer service concerns raised by clients
Customer service and performance
- Manage and maintain customer KPI expectations
- Establish and maintain strong relationships internally and externally
- Record and report on service levels, business trends and queries raised
Commercial ownership
- Take responsibility for invoicing and profitability across your files
- Promote business development by following up opportunities within existing accounts through telephone sales, prospect follow up and quotations
- Contribute to ongoing operational development and cost saving measures
- Keep up to date with market trends, customs updates and Mapcargo products, services and news
What we are looking for
- Customs entry knowledge
- Excellent communication and organisational skills
- A mature and professional manner
- Confidence with computers, including Excel, CRM systems and BoxTop
- Genuine enjoyment of working with customers and building relationships
- The ability to work well in a target driven environment
Who you will work with
- Internally: Ocean Manager, company managers and supervisors, operations managers through to director level, operations staff, sales and accounts teams
- Externally: key client shipping and logistics supervisors and managers, road hauliers, co-loaders and transport providers
How you will be measured
- Delivery against agreed targets
- Gross profit growth and client retention
- Quality of reporting on service levels, business trends and customer queries
What we offer
- Competitive salary, agreed on appointment
- Full ownership of your own client files, from booking through to invoicing
- Scope for development across the wider Ocean department
- The backing of an established international freight forwarder with a collaborative team
Ocean Freight Co-ordinator in Southampton employer: Mapcargo International
Mapcargo International provides employees with the chance to manage their own client portfolios, fostering a sense of ownership and accountability. The company promotes career advancement, offering pathways to supervisory roles and beyond. With a focus on compliance and profitability, employees can thrive in a supportive and growth-oriented environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ocean Freight Co-ordinator in Southampton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Mapcargo International and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Mapcargo International!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Mapcargo International keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Ocean Freight Co-ordinator in Southampton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Mapcargo International:This is your chance to really connect with the team at Mapcargo International. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Mapcargo International
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Mapcargo International.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Mapcargo International that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Mapcargo International. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
