At a Glance
- Tasks: Coordinate road import services, manage customer service delivery, and handle customs compliance.
- Company: Established international freight forwarder with a collaborative team culture.
- Benefits: Competitive salary, clear progression route, and full ownership of your projects.
- Other info: Dynamic environment with opportunities for operational improvement and career growth.
- Why this job: Shape a brand new role and make a real impact in logistics.
- Qualifications: Knowledge of HMRC import customs procedures and strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Location: London Heathrow
Reports to: Express Manager
Hours: Monday to Friday, 37.5 hours over 5 days
Contract: Full time, permanent
Salary: Competitive, dependent on experience
About the role
This is a new role coordinating our road import services, with real ownership from the first booking through to the final invoice. You will run the day to day service delivery for our road customers, manage the imports and exports inbox and the procedural workflows behind each consignment, handle transit movements, and process import documents and customs entry declarations. Alongside that you own the commercial side of your own jobs, including gross profit analysis, sales invoicing and job costing accuracy. Customs compliance sits with you. You will make sure HMRC export and import entry regulations are met through self auditing, take HMRC queries through to resolution while minimising duty and tax liability, and play a part in customs audits and the analysis that follows. For the right person there is a clear route through to Road Import Supervisor.
What you will be doing
- Take day to day responsibility for customer service delivery to road customers
- Manage the road imports and exports inbox and the procedural workflows of consignments
- Handle transit movements, imports and exports
- Process import documents and create and submit customs entry declarations
- Follow up and resolve operational issues and customer service concerns raised by clients
Customs compliance
- Ensure all HMRC export and import entry regulations are met through self auditing
- Ensure the accuracy of import entry declarations through self auditing
- Process HMRC queries through to resolution and closure, minimising duty and tax liability
- Take part in customs audits, internal assessments and the analysis of that data
Commercial ownership
- Take responsibility for gross profit analysis, sales invoicing and job costing accuracy on your jobs
- Promote business development by following up opportunities within existing accounts where needed
- Research client operational history and visit their websites to understand their products and developments
- Keep up to date with market trends and with Mapcargo products, services and news
Process and relationships
- Identify areas for operational improvement by reviewing processes regularly
- Contribute to ongoing operational development and cost saving measures
- Fully document your clients' business processes and requirements
- Establish and maintain strong relationships internally and externally
What we are looking for
- HMRC import customs procedural knowledge
- Excellent communication, interpersonal and organisational skills
- A polite, confident, mature and professional manner
- Confidence with computers, including Excel, CRM systems and BoxTop
- Strong attention to detail and accuracy, with an action orientated approach to problem solving
- Genuine enjoyment of working with customers and building relationships
- The ability to work well in a target driven environment
- Experience with Albacore and ASM is useful
Who you will work with
- Internally: Express Manager, department managers and supervisors, operations managers through to director level, operations staff, sales, key accounts and the finance team
- Externally: key client supervisors and managers, HMRC, shipping and logistics supervisors and managers, Roadlines, road hauliers, co-loaders, suppliers and transport providers, overseas agents and BIFA
How you will be measured
- Delivery against agreed targets
- Gross profit growth and client retention
- Quality of reporting on service levels, business trends and customer queries
What we offer
- Competitive salary, agreed on appointment
- A clear progression route to Road Import Supervisor
- Full ownership of your own jobs, from booking through to invoicing
- The chance to shape a brand new role from the ground up
- The backing of an established international freight forwarder with a collaborative team
Road Import Coordinator employer: Mapcargo International
Mapcargo International provides employees with the chance to manage their own client portfolios, fostering a sense of ownership and accountability. The company promotes career advancement, offering pathways to supervisory roles and beyond. With a focus on compliance and profitability, employees can thrive in a supportive and growth-oriented environment.
StudySmarter Expert Advice🤫
We think this is how you could land Road Import Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Mapcargo International and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Mapcargo International!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Mapcargo International keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Road Import Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Mapcargo International:This is your chance to really connect with the team at Mapcargo International. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Mapcargo International
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Mapcargo International.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Mapcargo International that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Mapcargo International. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
