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- Tasks: Manage mid-market customer relationships and drive product adoption for a leading hospitality company.
- Company: Join a top hospitality solutions company in the vibrant city of Edinburgh.
- Benefits: Competitive salary, great work culture, and opportunities for professional growth.
- Why this job: Make a real impact on clients' businesses while thriving in a fast-paced environment.
- Qualifications: 2+ years in customer success, excellent communication, and hospitality industry experience.
- Other info: Be part of a dynamic team focused on customer satisfaction and success.
The predicted salary is between 36000 - 60000 £ per year.
A leading hospitality solutions company is seeking a Customer Success Manager in Edinburgh. The role focuses on managing mid-market customer relationships, driving product adoption, and increasing revenue.
Candidates should have 2+ years of relevant experience, excellent communication skills, and a background in the hospitality industry. Success in this role requires being customer-focused and capable of operating in a fast-paced environment, making a real impact on clients’ businesses.
Strategic Mid-Market Customer Success Manager employer: Mapal Group
Contact Detail:
Mapal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Mid-Market Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry on LinkedIn or at local events. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; demonstrate your passion for their mission and how you can drive product adoption.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or in front of a mirror. Being articulate and confident will help you shine during those crucial conversations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Success Manager role, and applying directly shows your enthusiasm for joining our team.
We think you need these skills to ace Strategic Mid-Market Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and the hospitality industry. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can drive product adoption. Let us know what makes you the perfect fit for our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and a friendly tone to demonstrate your ability to connect with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mapal Group
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the hospitality industry. Be ready to discuss how you've used these metrics in your previous roles to drive product adoption and increase revenue.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your ability to engage with clients effectively. Think of specific situations where your communication made a significant impact on customer relationships.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with current trends and challenges in the hospitality sector. During the interview, reference these insights to show that you understand the environment your potential clients operate in and how you can help them succeed.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the role, be ready to discuss how you've successfully managed multiple priorities in previous positions. Share specific examples that illustrate your ability to stay organised and focused under pressure.
