Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships and deliver value to mid-market customers while driving their success.
- Company: Join a dynamic team at Mapal, focused on customer growth and satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional development.
- Why this job: Make a real impact by helping clients achieve their business goals and maximise their potential.
- Qualifications: Strong relationship-building skills and a passion for customer success.
- Other info: Be part of a supportive environment with great career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about building relationships, delivering customer value, and growing together with your clients? This opportunity is for you!
The Customer Success Manager (CSM) works in a consultative capacity with mid-market customers to understand their operational needs and evolving business objectives. By recommending and introducing new functionalities or products, the CSM ensures customers maximize the value of Mapal’s solutions and achieve ongoing operational success.
The primary objective of this role is to manage and grow a portfolio of mid-market customers, building trusted relationships at scale while driving retention, adoption, and revenue growth.
Responsibilities:- Manage a defined portfolio of mid-market customers, executing
Customer Success Manager (Mid-Market) in Edinburgh employer: Mapal Group
Contact Detail:
Mapal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Mid-Market) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at companies you're interested in. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Understand how they deliver value to their customers, so you can show how you’d fit into their mission as a Customer Success Manager.
✨Tip Number 3
Showcase your relationship-building skills! During interviews, share specific examples of how you've successfully managed customer relationships in the past. This will demonstrate your ability to drive retention and adoption.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Success Manager (Mid-Market) in Edinburgh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for building relationships and delivering customer value. Use examples from your past experiences to highlight how you've successfully engaged with clients and helped them achieve their goals.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Customer Success Manager role. Mention how your skills align with managing mid-market customers and driving retention and revenue growth.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mapal Group
✨Know Your Customers
Before the interview, research the company’s mid-market customers and their needs. Understand how Mapal’s solutions can benefit them. This will help you demonstrate your consultative approach and show that you’re ready to build those trusted relationships.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you successfully managed customer portfolios or drove retention and adoption. Highlight how you’ve added value to clients and helped them achieve their business objectives.
✨Ask Insightful Questions
During the interview, ask questions that show your interest in the role and the company’s goals. Inquire about their current challenges with mid-market customers and how they measure success. This demonstrates your proactive mindset and eagerness to contribute.
✨Emphasise Relationship Building
Be ready to discuss your strategies for building and maintaining strong customer relationships. Talk about how you approach communication and collaboration with clients, as this is key to succeeding as a Customer Success Manager.
