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- Tasks: Engage with customers to support those in financial difficulty through proactive outreach.
- Company: Join a leading UK Bank with a strong reputation in the financial sector.
- Benefits: Competitive day rate, hybrid working, and support for new contractors.
- Other info: 6-month contract with potential for extension and excellent career development opportunities.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Minimum 2 years' experience in mortgage collections and a customer-centric approach.
The predicted salary is between 30000 - 40000 £ per year.
Map Room is partnering with a leading UK Bank to engage experienced Collections specialists for an ongoing project. This will be a combination of inbound and outbound proactive customer outreach.
As a Collections specialist, you will manage outbound customer engagement to support customers in financial difficulty, ensuring interactions are conducted with empathy, professionalism, and in line with regulatory standards.
- Proactive outbound contact with customers in financial difficulty.
- Maintaining accurate records and ensuring all activity is compliant with regulatory and internal policies.
- Delivering fair, customer-centric outcomes while achieving agreed performance objectives.
A minimum of 2 years' experience in secured collections in financial services is required. You must have experience in Mortgage collections.
You must be available to work in Manchester 2 days a week.
Ability to balance commercial outcomes with regulatory and ethical considerations.
Hybrid working in Manchester - Competitive Day Rate - 6-month contract with potential to extend - Opportunity to work within a reputable UK Banking environment.
If you haven’t done contracting work before or are moving from a permanent role, we can support you every step of the way and make the process straightforward and stress-free.
Project Office Specialist employer: Map Room
Contact Detail:
Map Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Office Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. Let them know you're on the lookout for a Collections Specialist role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of mortgage collections and regulatory standards. We want you to showcase your experience and how you can deliver fair, customer-centric outcomes while achieving performance objectives.
✨Tip Number 3
Practice your empathy skills! As a Collections Specialist, you'll need to connect with customers in financial difficulty. Role-play scenarios with friends or family to get comfortable with handling sensitive conversations.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, we’re here to support you every step of the way, especially if you're new to contracting.
We think you need these skills to ace Project Office Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage collections and secured collections. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulty and how you can deliver fair, customer-centric outcomes. Let us know what makes you the perfect fit for this role.
Showcase Your Empathy: In your application, emphasise your ability to handle sensitive situations with empathy and professionalism. We’re looking for someone who can connect with customers and support them through tough times, so make sure this comes across in your writing.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team. Don’t miss out on this opportunity!
How to prepare for a job interview at Map Room
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage collections and the regulatory standards that come with it. Familiarise yourself with common challenges customers face in financial difficulty, so you can demonstrate empathy and professionalism during the interview.
✨Showcase Your Experience
Be ready to discuss your previous roles in secured collections. Highlight specific examples where you successfully managed customer outreach and achieved fair outcomes while adhering to compliance. This will show that you have the practical experience needed for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer situations. Think about scenarios where you had to balance commercial outcomes with ethical considerations. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, performance objectives, or the bank's approach to customer engagement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.