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- Tasks: Engage with customers to support those in financial difficulty through proactive outreach.
- Company: Join a leading UK Bank with a focus on customer outcomes and compliance.
- Benefits: Hybrid working, competitive day rate, and potential for contract extension.
- Other info: Support provided for those new to contracting or transitioning from permanent roles.
- Why this job: Make a real difference by helping customers while developing your professional skills.
- Qualifications: 2+ years in secured collections and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Map Room is partnering with a leading UK Bank to engage experienced Collections specialists for an ongoing project. This will be an outbound-focused role with an emphasis on proactive outreach to customers. This is an excellent opportunity to join a professional, high-performing team where customer outcomes, compliance, and fairness are at the core of everything you do.
As a Collections specialist, you will manage outbound customer engagement to support customers in financial difficulty, ensuring interactions are conducted with empathy, professionalism, and in line with regulatory standards.
Role Profile:- Proactive outbound contact with customers in financial difficulty.
- Negotiating sustainable repayment solutions tailored to individual circumstances.
- Identifying vulnerability and taking steps to minimise any customer harm.
- Maintaining accurate records and ensuring all activity is compliant with regulatory and internal policies.
- Delivering fair, customer-centric outcomes while achieving agreed performance objectives.
- A minimum of 2 years' experience in secured collections in financial services.
- You must have experience in secured collections.
- You must be available to work in Manchester 2 days a week.
- Strong communication and negotiation skills with a results-driven mindset.
- A professional, empathetic, and customer-focused approach.
- Confidence in handling sensitive conversations and identifying vulnerable customers.
- Ability to balance commercial outcomes with regulatory and ethical considerations.
- Hybrid working in Manchester
- Competitive Day Rate
- 6-month contract with potential to extend
- Opportunity to work within a reputable UK Banking environment
If you haven’t done contracting work before or are moving from a permanent role, we can support you every step of the way and make the process straightforward and stress-free.
Collections Specialist in Newport employer: Map Room
Contact Detail:
Map Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist in Newport
✨Tip Number 1
Get your networking game on! Reach out to former colleagues or industry contacts who might know about openings. A personal recommendation can really give you the edge in landing that Collections Specialist role.
✨Tip Number 2
Practice makes perfect! Before any interviews, rehearse common questions related to collections and customer engagement. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy! In your conversations, highlight your experience in handling sensitive situations and how you’ve helped customers in financial difficulty. This is key for a Collections Specialist, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, making it as smooth as possible.
We think you need these skills to ace Collections Specialist in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in secured collections and showcases your strong communication skills. We want to see how you've handled sensitive conversations and achieved results in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Collections Specialist role. Share specific examples of how you've supported customers in financial difficulty and maintained compliance.
Showcase Your Empathy: In your application, emphasise your empathetic approach to customer interactions. We value professionals who can identify vulnerability and minimise customer harm, so let us know how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Map Room
✨Know Your Stuff
Make sure you brush up on your knowledge of secured collections and the financial services sector. Familiarise yourself with common challenges customers face and how to approach them empathetically. This will show that you're not just experienced, but also genuinely care about helping customers.
✨Practice Your Communication Skills
Since this role involves sensitive conversations, practice articulating your thoughts clearly and compassionately. Role-play with a friend or family member to simulate potential interview questions, especially those around handling vulnerable customers and negotiating repayment solutions.
✨Showcase Your Empathy
During the interview, highlight specific examples from your past experience where you've successfully managed difficult conversations. Emphasise your ability to identify customer vulnerabilities and how you've tailored solutions to meet their needs while maintaining compliance with regulations.
✨Understand the Company Culture
Research the bank's values and mission, particularly their focus on customer outcomes and fairness. Be prepared to discuss how your personal values align with theirs and how you can contribute to a high-performing team that prioritises ethical considerations in collections.