Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers in financial difficulty through proactive outreach and support.
- Company: Join a leading UK Bank with a strong reputation in the financial sector.
- Benefits: Competitive day rate, hybrid working, and potential for contract extension.
- Other info: Support provided for those new to contracting; work in a dynamic banking environment.
- Why this job: Make a real difference by helping customers while achieving your performance goals.
- Qualifications: Minimum 2 years' experience in secured collections, specifically in mortgages.
The predicted salary is between 30000 - 40000 £ per year.
Map Room is partnering with a leading UK Bank to engage experienced Collections specialists for an ongoing project. This will be a combination of inbound and outbound proactive customer outreach.
As a Collections specialist, you will manage outbound customer engagement to support customers in financial difficulty, ensuring interactions are conducted with empathy, professionalism, and in line with regulatory standards.
- Proactive outbound contact with customers in financial difficulty.
- Maintaining accurate records and ensuring all activity is compliant with regulatory and internal policies.
- Delivering fair, customer-centric outcomes while achieving agreed performance objectives.
A minimum of 2 years' experience in secured collections in financial services is required. You must have experience in Mortgage collections.
You must be available to work in Manchester 2 days a week.
Ability to balance commercial outcomes with regulatory and ethical considerations.
Hybrid working in Manchester - Competitive Day Rate - 6-month contract with potential to extend - Opportunity to work within a reputable UK Banking environment.
If you haven’t done contracting work before or are moving from a permanent role, we can support you every step of the way and make the process straightforward and stress-free.
Microsoft office specialist employer: Map Room
Contact Detail:
Map Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft office specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. Let them know you're on the lookout for Collections Specialist roles, especially in mortgage collections. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of regulatory standards and customer engagement strategies. Be ready to share examples of how you've handled difficult situations with empathy and professionalism. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your experience! When you get the chance to chat with potential employers, highlight your 2+ years in secured collections and any specific achievements in mortgage collections. Numbers speak volumes, so be sure to mention any targets you've smashed!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way, making your transition into contracting as smooth as possible.
We think you need these skills to ace Microsoft office specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage collections and secured collections. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulty and how you can deliver fair, customer-centric outcomes. Let us know what makes you the perfect fit for this role.
Showcase Your Empathy: As a Collections Specialist, empathy is key. In your application, share examples of how you've handled sensitive situations with customers in the past. We want to see that you can balance commercial outcomes with compassion!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team. Don’t miss out on this opportunity!
How to prepare for a job interview at Map Room
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage collections and the regulatory standards involved. Familiarise yourself with common challenges customers face in financial difficulty, so you can demonstrate empathy and professionalism during the interview.
✨Showcase Your Experience
Be ready to discuss your previous roles in secured collections. Highlight specific examples where you successfully managed customer outreach and achieved fair outcomes while adhering to compliance. This will show that you have the practical experience they’re looking for.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for a Collections Specialist, as understanding customer needs is crucial in this role.
✨Ask Insightful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, the bank's approach to customer engagement, or how they measure success in collections. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.