Collections Specialist in Manchester

We are currently supporting a large UK financial services organisation with a project within their collections function, and we’re looking to speak with experienced Collections Agents who can join at short notice.

This is a 6 month contract, please only apply if you are available immediately.

2 days office based required.

This is a high-volume contact centre environment, handling both inbound and outbound collections activity with customers in arrears.

Role Overview

• Managing inbound and outbound collections calls with customers in arrears
• Discussing repayment options, payment plans, and customer circumstances
• Working within a dialler-driven environment with call and performance targets
• Ensuring all conversations are handled in line with regulatory and compliance standards

Key Experience Required

• Experience working in a high-volume call centre / dialler environment within collections.
• Strong understanding of regulated collections processes
• Ability to manage challenging conversations with customers in arrears

This is a great opportunity for contractors who are comfortable working in a structured contact centre environment and can hit the ground running on a busy collections project.