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For Companies At a Glance
- Tasks: Lead initiatives to enhance customer support and improve financial difficulty processes.
- Company: Join a forward-thinking company dedicated to customer care and financial support.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in supporting customers facing financial challenges.
- Qualifications: Experience in collections, customer operations, and policy development required.
- Other info: Collaborative environment with a focus on training and stakeholder engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Collections SME to support a role focused on improving approaches to financial difficulty and customer support. The role involves process design, policy development, and strategic input across collections and customer care functions.
Key Responsibilities
- Lead the delivery of agreed actions to enhance customer support and financial difficulty processes.
- Design and implement frameworks for identifying and supporting customers in financial difficulty.
- Collaborate with internal teams to define and refine collections processes and operational mechanics.
- Develop documentation including policies, standards, and procedures for dealing with vulnerable customers.
- Support senior leadership in delivering fair and compliant customer outcomes.
- Contribute to the preparation and delivery of staff training modules tailored to specific business areas.
- Provide subject matter expertise and additional capacity across customer-facing functions.
Skills & Experience Required
- In-depth knowledge of financial difficulty and vulnerable customer frameworks.
- Strong background in customer operations, collections, or financial services.
- Proven experience in policy development and process improvement.
- Ability to manage and influence stakeholders across multiple business areas.
- Excellent communication, documentation, and organisational skills.
Apply directly or email your CV to jack.lycett@map-room.com
Collections SME employer: Map Room
Contact Detail:
Map Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections SME
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Collections SME role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of financial difficulty frameworks and customer support strategies. We want you to be able to showcase your expertise and how it aligns with the company's goals during those crucial conversations.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that resonate with your values and expertise. When you find a role that excites you, apply directly through our website to increase your chances of getting noticed!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your commitment to excellent customer support.
We think you need these skills to ace Collections SME
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving financial difficulty processes and how your background makes you the perfect fit for our team.
Showcase Your Expertise: Since this role requires in-depth knowledge of vulnerable customer frameworks, make sure to include specific examples of how you've successfully navigated similar challenges in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Map Room
✨Know Your Stuff
Make sure you brush up on your knowledge of financial difficulty frameworks and customer support processes. Be ready to discuss specific examples from your past experience where you've successfully implemented policies or improved processes.
✨Showcase Your Collaboration Skills
Since the role involves working with various internal teams, prepare to share instances where you've collaborated effectively. Highlight how you managed stakeholder relationships and influenced outcomes across different business areas.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations involving vulnerable customers. Think about your approach to designing frameworks and supporting customers in financial difficulty, and be ready to articulate your thought process.
✨Bring Documentation Samples
If possible, bring along examples of documentation you've created, such as policies or training materials. This will not only demonstrate your expertise but also give you a chance to discuss your approach to developing clear and effective documentation.
